Dutch Speaking Customer Support for Online Marketplace Platform Department

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: April 24, 2025

Required Skills

Job Description

Mercier Consultancy is excited to announce a new opening for a Dutch Speaking Customer Support Representative for our Client's Online Marketplace Platform Department! In this vital Junior role, you will be providing support to our Dutch-speaking clients as they navigate our online marketplace. Your role will be essential in ensuring users have a positive experience while utilizing our platform for their buying and selling needs.

This position is ideal for individuals who are passionate about e-commerce and customer service. If you are a proactive problem-solver with excellent communication skills, we want you to join our team!

Responsibilities

• Provide customer support in Dutch through various channels including email, phone, and chat
• Assist users with inquiries regarding marketplace functionality, listings, and transactions
• Document customer interactions accurately in our support system
• Work closely with internal teams to address customer feedback and improve user experience
• Guide customers on best practices to enhance their marketplace usage and engagement
• Stay updated on platform changes and features through ongoing training

Requirements:
• Fluency in Dutch and English, both written and verbal
• Previous experience in customer support, preferably in e-commerce or online platforms
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-focused mindset with a passion for helping others
• Ability to manage multiple inquiries efficiently in a dynamic environment
• Familiarity with customer support tools and technologies is a plus

Benefits:
• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...

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