Dutch Speaking Customer Support for Online Auction & Bidding Platform Department

Mercier Consultancy is seeking a motivated Dutch Speaking Customer Support Representative for our Online Auction & Bidding Platform Department! In this exciting role, you will be the first point of contact for our Dutch-speaking customers, assisting them with their inquiries related to our auction and bidding services. Your role is essential in providing a smooth and enjoyable experience for our users.

If you are passionate about customer service and have an interest in online auctions and bidding, we want to hear from you! Join us in helping our clients maximize their experience on our platform.

Responsibilities

• Respond to customer inquiries in Dutch via phone, email, and chat
• Assist users with questions related to the bidding process, auction rules, and platform features
• Accurately document customer interactions and feedback in our support system
• Collaborate with internal teams to resolve customer issues efficiently
• Provide guidance and information about upcoming auctions and bidding opportunities
• Engage in continuous training to stay updated on platform developments
• Collect and relay customer feedback for service improvement

Requirements:
• Fluency in Dutch and English, both written and verbal
• Prior experience in customer support, ideally in an online auction or e-commerce environment
• Excellent communication and problem-solving skills
• Attention to detail and a proactive approach to customer service
• Ability to manage multiple inquiries in a fast-paced setting
• Familiarity with online auction platforms and bidding processes is a plus
• Proficient with customer support tools and technologies

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...