Dutch Speaking Customer Support for Music Streaming Platform Department

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: April 5, 2025

Job Description

Mercier Consultancy is thrilled to offer an opportunity for a Dutch Speaking Customer Support Representative within our Music Streaming Platform Department for one of our clients! In this entry level role, you will serve as the primary point of contact for our Dutch-speaking users, providing them with exceptional support and guidance while they explore our music streaming services. Your expertise in the Dutch language will play a critical role in enhancing our users' music experience.

This position is ideal for individuals who have a passion for music and a dedication to delivering top-notch customer service. If you enjoy interacting with people and helping them discover the best tunes, this is the perfect job for you!

Responsibilities

• Respond to customer inquiries in Dutch via email, phone, and chat
• Assist users with questions related to account management, playlists, and streaming issues
• Document customer interactions and resolutions accurately in our customer management system
• Collaborate with internal teams to resolve user issues and improve service delivery
• Provide insights and recommendations based on user feedback
• Participate in ongoing training to stay updated on the latest features and trends in music streaming

Requirements:
• Fluency in Dutch and English, both written and verbal
• Prior experience in customer support, preferably in the music or streaming industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-focused mindset with a commitment to exceptional service
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support software and tools

Benefits:
• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...

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