Dutch Speaking Customer Support for Home Appliances Department

Mercier Consultancy

Greece Remote permanent

Posted: March 14, 2025

Job Description

Mercier Consultancy is on the lookout for a Dutch Speaking Customer Support Representative to join our Home Appliances Department! In this integral role, you will be the primary point of contact for our Dutch-speaking customers, providing them with dedicated support and assistance regarding their home appliances inquiries. Your knowledge and expertise will be essential in helping customers resolve issues and make informed decisions about their appliances.

This position is perfect for individuals who are passionate about customer service and have a keen interest in home appliances. You'll be part of a friendly and supportive team that values effective communication and customer satisfaction.

Responsibilities

• Provide customer support in Dutch via phone, email, and chat
• Assist customers with inquiries related to home appliances, including product features, troubleshooting, and after-sales support
• Document customer interactions and resolutions accurately in our customer management system
• Collaborate with internal teams to resolve complex customer issues
• Provide detailed product information and guidance to enhance customer experience
• Gather feedback and insights from customers to contribute to service improvement
• Participate in training sessions to stay updated on product knowledge and policies

Requirements:
• Fluency in Dutch and English, both written and verbal
• Previous experience in customer support, preferably in the home appliances or retail sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to handle multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support software and tools

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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