Dutch Speaking Customer Support for Food Delivery Service Department

Mercier Consultancy is actively seeking a Dutch Speaking Customer Support Representative for our Food Delivery Service Department! In this essential role, you will be the voice of our company, helping Dutch-speaking customers with inquiries and issues related to their food delivery experiences. Your support will be key in ensuring that our customers enjoy a seamless and satisfying service.

If you have a passion for customer service and a love for food, this position could be perfect for you! You will be part of a collaborative team dedicated to delivering top-notch support while maintaining a friendly and positive atmosphere.

Responsibilities

• Provide customer support in Dutch through phone, email, and chat
• Assist customers with inquiries regarding orders, delivery times, and menu options
• Document customer interactions accurately in our support system
• Collaborate with the logistics and restaurant teams to resolve customer issues
• Offer solutions and guidance to ensure customer satisfaction
• Engage in training to stay updated on service features and promotions
• Gather customer feedback to help improve our services

Requirements:
• Fluency in Dutch and English, both spoken and written
• Previous experience in customer support, preferably within the food delivery or hospitality sectors
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and keen attention to detail
• A customer-oriented mindset with a proactive approach to solving issues
• Able to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and software

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...