Dutch Speaking Customer Service for Ride-Sharing Platform - Work In Greece

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: March 10, 2026

Required Skills

Job Description

Mercier Consultancy is thrilled to offer an exciting opportunity for a Dutch Speaking Customer Service Representative for our Client's Ride-Sharing Platform, based in Greece. In this dynamic role, you will provide exceptional support to our Dutch-speaking users, assisting them with inquiries related to our ride-sharing services.

Your fluency in Dutch will enable you to effectively communicate with customers, helping them navigate the platform, address issues, and enhance their overall experience while using our services. You will play a crucial role in ensuring customer satisfaction and loyalty in a fast-evolving industry.

Responsibilities

• Provide outstanding customer service in Dutch through phone, email, and chat regarding ride-sharing inquiries
• Assist users with account setup, ride bookings, and payment inquiries
• Resolve customer issues and complaints in a timely and professional manner
• Document customer interactions accurately in our CRM system
• Collaborate with other departments to ensure seamless service and efficient problem resolution
• Gather feedback from customers to continuously improve our platform and services
• Stay updated on ride-sharing trends and regulatory changes in the industry

Requirements:
• Fluency in Dutch and English, with strong communication skills
• Excellent customer service skills and a proactive approach to problem-solving
• Prior experience in customer service, particularly in technology or transportation, is preferred
• Able to handle multiple inquiries effectively in a fast-paced environment
• Detail-oriented with strong organizational capabilities
• Genuine interest in ride-sharing and transportation solutions
• Familiarity with customer support software and CRM systems is advantageous

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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