Dutch Speaking Customer Service for Hotel Reservations & Hospitality Department

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: March 16, 2025

Required Skills

Job Description

Mercier Consultancy is looking for a Dutch Speaking Customer Service Representative to join our Hotel Reservations & Hospitality Department. In this pivotal role, you will be the first point of contact for our Dutch-speaking clients, providing them with exceptional service and assistance with their hotel reservations and hospitality inquiries.

Your fluency in Dutch will be essential in guiding customers through the booking process, answering questions about accommodations, and ensuring a seamless experience from inquiry to check-in. You will play a key role in promoting our hotel services and ensuring customer satisfaction.

Responsibilities

• Provide outstanding customer service in Dutch via phone, email, and chat regarding hotel reservations and hospitality queries
• Assist customers with booking accommodations, special requests, and changes to existing reservations
• Respond to inquiries about hotel amenities, services, and local attractions
• Document all interactions in our CRM system accurately and efficiently
• Collaborate with hotel staff and management to resolve customer issues and ensure a high level of service
• Collect feedback from clients to improve our hospitality services
• Stay updated on hotel promotions and offerings to provide informed recommendations

Requirements:
• Fluency in Dutch and English, with excellent speaking and writing skills
• Strong customer service skills with a focus on hospitality
• Prior experience in customer service, particularly in hotel or hospitality, is preferred
• Ability to manage multiple inquiries and prioritize tasks effectively
• Detail-oriented with strong organizational skills
• Passion for travel and hospitality, with a commitment to customer satisfaction
• Experience with customer support software and CRM systems is a plus

Benefits:
Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Monthly Performance Bonus

And More...

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