Dutch Speaking Customer Service for Fitness & Sports Equipment Department

Mercier Consultancy

Athens, Attica, Greece Remote permanent

Posted: March 16, 2025

Required Skills

Job Description

Mercier Consultancy is searching for a dynamic Dutch Speaking Customer Service Representative to join our Fitness & Sports Equipment Department. In this exciting role, you will provide exceptional support to our Dutch-speaking customers, assisting them with inquiries related to fitness and sports equipment purchases.

Your fluency in Dutch will enable you to effectively communicate with clients, helping them select the right products, address any concerns or issues, and ensure a satisfying shopping experience. You will play a crucial role in promoting a healthy and active lifestyle through our high-quality offerings.

Responsibilities

• Provide outstanding customer service in Dutch via phone, email, and chat regarding fitness and sports equipment
• Assist customers with product inquiries, recommendations, and order status
• Troubleshoot issues and resolve customer complaints promptly and efficiently
• Document customer interactions and maintain accurate records in our CRM system
• Collaborate with inventory and fulfillment teams to ensure timely order processing
• Gather and relay customer feedback to improve our product offerings and services
• Stay informed about industry trends and new product launches within the fitness sector

Requirements:
• Fluent in Dutch and English, with excellent verbal and written communication skills
• Strong customer service orientation and a passion for fitness and sports
• Prior experience in customer service, preferably in the retail or sports industry, is advantageous
• Able to manage multiple inquiries and projects effectively in a fast-paced environment
• Detail-oriented with strong organizational and multitasking skills
• Commitment to creating positive customer experiences and promoting health and wellness
• Familiarity with customer support software and CRM systems is a plus

Benefits:
Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Monthly Performance Bonus

And More...

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