Dutch Speaking Customer Service for Fashion & Apparel Department

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Service Representative within our Fashion & Apparel Department for one of our clients. In this vibrant entry level role, you will provide outstanding support to our Dutch-speaking customers, assisting them with various inquiries related to our fashion products and ensuring a pleasant shopping experience.

Your fluency in Dutch will be a key asset as you engage with clients, helping them find the perfect items, addressing product-related questions, and resolving any concerns that may arise. As part of our committed team, you will play a crucial role in driving customer satisfaction and brand loyalty within the fashion sector.

Responsibilities

• Deliver high-quality customer service in Dutch through phone, email, and chat channels regarding fashion and apparel inquiries
• Assist customers with product details, styling advice, order processing, and returns
• Resolve customer issues professionally and efficiently to enhance their experience
• Document customer interactions and follow-up actions accurately in our CRM system
• Collaborate with the merchandising and fulfillment teams to ensure timely delivery of orders
• Collect and relay customer feedback to improve our product offerings and services
• Stay informed about fashion trends, promotions, and new arrivals to provide knowledgeable recommendations

Requirements:
• Fluency in Dutch and English, with excellent verbal and written communication skills
• Strong customer service orientation with the ability to manage multiple inquiries
• Prior experience in customer service, particularly in fashion or retail, is preferred
• Detail-oriented approach with strong organizational skills
• Passion for fashion and a genuine interest in helping customers express their personal style
• Familiarity with customer support software and CRM systems is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...