Dutch-Speaking Customer Expert for a Dutch Digital Solutions Provider, Bulgaria

Mercier Consultancy is excited to welcome a Dutch Speaking Customer Care Agent to join a dynamic digital services company based in Bulgaria. In this pivotal role, you will be the go-to contact for Dutch-speaking customers, providing top-notch support and creating an outstanding customer experience.

As a Customer Care Agent, you will engage with clients to address their questions about digital services, resolve issues efficiently, and deliver prompt solutions. Your contribution is vital to ensuring customer satisfaction and building strong, lasting client relationships.

Responsibilities

• Communicate effectively with Dutch-speaking customers via phone and chat
• Provide support and resolve inquiries related to digital services
• Maintain detailed records of customer interactions and service issues
• Collaborate with technical and operational teams to resolve customer challenges
• Offer guidance to customers on using digital services efficiently
• Identify sales opportunities
• Collect and convey customer feedback to support service improvements
• Participate in training sessions to enhance product knowledge and customer service skills

Requirements:
• Fluency in Dutch and English, both written and spoken
• Excellent communication and customer service skills
• Experience in customer care, preferably in digital services or IT sector
• Strong problem-solving and troubleshooting capabilities
• Customer-oriented attitude with a friendly and professional demeanor
• Ability to multitask and manage priorities effectively
• Willingness to learn and adapt in a fast-paced environment

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

A Relocation Package

Private Health Insurance

Training & Career Development

Hybrid working model

And more