Dutch speaking CS for travel giant Booking.com in Greece - Relocation Pack

Mercier Consultancy is excited to announce an incredible opportunity for Dutch Speaking Customer Support Representatives to join our team in partnership with Booking.com in the beautiful country of Greece! This position comes with a relocation pack to help you transition smoothly into this new adventure. If you are passionate about travel and providing top-notch customer service, this role is perfect for you!

As a Customer Support Representative, you will be the first point of contact for Dutch-speaking clients, assisting them with their travel inquiries, bookings, and any issues they may encounter. Your fluency in Dutch and your dedication to helping clients will contribute to positive travel experiences for customers from start to finish.

Responsibilities

• Provide exceptional customer support to Dutch-speaking clients via phone, email, and chat
• Assist clients with booking inquiries and solve any travel-related issues
• Offer detailed information about services, accommodations, and travel options
• Document customer interactions accurately within our systems
• Collaborate with various teams to enhance the overall customer experience
• Stay updated with company policies and travel industry trends
• Gather customer feedback to improve service delivery and operational processes

Requirements:
• Fluency in Dutch and English, both spoken and written
• Strong communication and interpersonal skills
• Passion for travel and helping others
• Previous experience in customer service is a plus but not mandatory
• Ability to manage multiple inquiries in a fast-paced environment
• Positive attitude with a focus on customer satisfaction
• Willingness to relocate to Greece and adapt to a new culture

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

50 euros food bonus (if work from office)

2 Extra Salaries Per Year

A lot of extra perks