Dunkin Donuts (Team Member)

Key Responsibilities:

1. Customer Service:

• Greet customers with a friendly and positive attitude.
• Take customer orders accurately and efficiently, both in-store and at the drive-thru.
• Address customer inquiries, concerns, and complaints with a helpful and professional approach.
• Serve food and beverages in a timely manner, ensuring they meet Dunkin' Donuts’ quality standards.

2. Food and Beverage Preparation:

• Prepare food items (such as donuts, sandwiches, and baked goods) and beverages (like coffee, iced drinks, and smoothies) according to Dunkin's recipes and standards.
• Operate kitchen equipment (such as fryers, ovens, and coffee machines) safely and efficiently.
• Ensure all food and drinks are presented attractively and are served to customers at the correct temperature.

3. Maintaining Cleanliness:

• Clean and sanitize workstations, food prep areas, and customer dining areas.
• Ensure that the kitchen and dining areas meet health and safety standards.
• Take out the trash and maintain cleanliness throughout the restaurant.
• Regularly restock supplies, including cups, lids, condiments, and napkins.

4. Cash Handling and Register Operations:

• Operate the cash register, handling payments, and providing change accurately.
• Process credit card and mobile app transactions quickly and securely.
• Ensure the register is balanced and handle cash according to company policies.

5. Teamwork and Communication:

• Work closely with other team members to ensure smooth and efficient restaurant operations.
• Communicate clearly with coworkers and management to ensure accurate order fulfillment and customer satisfaction.
• Assist in training new team members and share best practices for food preparation, customer service, and safety.

6. Health and Safety Compliance:

• Follow health and safety standards, including proper food handling and sanitation practices.
• Maintain personal hygiene and adhere to Dunkin' Donuts’ uniform standards.
• Report any safety hazards or maintenance issues to the manager immediately.

7. Other Duties as Assigned:

• Assist with opening and closing tasks, including preparing the store for the day and securing the store at night.
• Perform any other duties assigned by the Shift Lead, Assistant Manager, or Restaurant Manager.

Qualifications:

• Experience:
• Previous experience in food service or customer service is preferred but not required.
• A positive attitude, enthusiasm, and a willingness to learn.

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• Skills:
• Excellent customer service skills and the ability to communicate effectively.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic math skills for handling cash and processing payments.
• Ability to work as part of a team and collaborate with others.

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• Education:
• High school diploma or equivalent preferred, but not required.

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• Physical Requirements:
• Ability to stand for long periods and perform physical tasks.
• Ability to lift up to 25 pounds.
• Ability to work in a fast-paced environment.