DSR Implementation Specialist - Contract

About Us.
DroneSense is now part of Versaterm, a global public safety solutions company helping agencies transform how they serve their communities. Together, we are building an ecosystem of intuitive tools designed for public safety agencies! Through purposeful integrations and selective growth, Versaterm is advancing public safety technology to improve workflows, deliver better service, and enable better outcomes. As part of this mission, DroneSense provides a critical drone software platform tailored to the unique needs of public safety. Our comprehensive solution equips First Responders with tools that expand situational awareness, act as a force multiplier, and make drone operations scalable across entire organizations—ultimately leading to more saved lives. Drones are transforming the way First Responders carry out their missions, and DroneSense is driving this evolution within the Versaterm ecosystem.

Our Culture.
Our team is driven by innovation, expertise, and an unwavering commitment to customer success. Our leaders are experienced engineers, pilots, and entrepreneurs. We’re building a diverse, collaborative team where individuals can bring their full selves to work, have fun, and feel a strong sense of belonging. Here, you’ll roll up your sleeves alongside teammates who care deeply about their craft, their communities, and each other. As we continue to grow and expand our impact, you’ll have the opportunity to contribute to solutions that enhance community safety and shape the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The DSR Implementation Specialist (Contract) is responsible for the end-to-end technical deployment of DroneSense Remote (DSR) systems for public safety agencies launching or expanding Drone as First Responder (DFR) programs. This contractor role owns all technical readiness activities from contract kickoff through system validation and training handoff, ensuring agencies are operationally prepared for safe, reliable remote drone operations.

This role is highly hands-on and customer-facing, requiring strong expertise in network infrastructure, site selection, system integration, and cross-functional coordination. The DSR Implementation Specialist works closely with customer IT teams, public safety leadership, third-party hardware vendors, and DroneSense Professional Services.

What You Do:
• Conduct comprehensive network infrastructure assessments with customer IT teams to ensure systems meet operational requirements.
• Coordinate with customer IT departments on network change requests, ensuring proper configuration of routers, firewalls, and security protocols.
• Validate Remote Operations Center (ROC) setup including computer hardware, PS5 controllers, network connectivity, and environmental requirements.
• Identify and evaluate potential launch sites based on connectivity, line-of-sight, operational proximity, and safety requirements.
• Conduct comprehensive site surveys including RF interference analysis, power availability assessment, and FAA airspace evaluation.
• Test network connectivity at launch sites using remote controllers and coordinate installation.
• Equipment procurement and installation
• System Integration and testing
• Trainging coordination and customer support
• Travel up to 40% of the time
• Always Help First

What You Bring:
• 3-5 years in network administration, IT infrastructure, or systems integration roles.
• 2+ years of project management or technical coordination experience managing multiple concurrent projects.
• Demonstrated expertise in firewall configuration, TCP/UDP protocols, IP whitelisting, and network troubleshooting.
• Part 107 License
• Experience with drone operations and understanding of FAA regulations.
• Excellent problem-solving capabilities and systematic troubleshooting approach.
• Strong communication skills: verbal, written, and presentation.
• Ability to dive into technical details while maintaining strategic project oversight
• A low-ego, team-first mentality. You know when to get your hands dirty and when to lead through influence.
• Extensive experience managing various stakeholders and building cross-functional relationships with customer IT teams, vendors, and internal teams.
• Proven track record in a fast-paced and high-growth environment managing 3-5 concurrent implementations.
• Strong influencer skills with ability to coordinate complex technical projects across multiple organizations.
• Comfortable working with varying levels of technical expertise from executive leadership to network administrators.

Preferred:
• Experience in Public Safety, law enforcement, fire service, or emergency management.
• Background with drone platforms or automated dock systems.
• Experience with DroneSense platform or similar drone operations management software.
• Network+ or equivalent network certification.
• Project Management certification (PMP, CAPM).
• Experience with key tools: HubSpot, Zendesk, project management software.
• Experience working in a SaaS startup or fast-paced technology environment.

*DroneSense employs full time US citizens or naturalized citizens from a NATO country, who are current residents in one of the 50 contiguous United States. Though our positions are "remote" we do not work with offshore/near shore individuals or contractors to stay in compliance with our client's requirements.

Benefits
-Competitive Base Pay
-Medical, Dental, and Vision, including a medical plan with 100% employee covered premium
-Company paid Life Insurance and Short Term Disability
-Health Savings Account match
-Medical FSA & Dependent Care Account
-401(k) with company match
-Work from home
-Wellness benefits
-Cell phone stipend
-Paid Vacation Time
-Paid Sick Time
-Part 107 Pilot Training & License Paid