DSG - Manager - Travel Operations

Dreamsports

Mumbai permanent

Posted: June 17, 2024

Quick Summary

We are looking for a Manager - Travel Operations to join our team in Mumbai, India. The ideal candidate will be responsible for managing the day-to-day operations of our travel operations team, including coordinating with clients, vendors, and team members to deliver exceptional customer service and ensure seamless travel experiences.

Required Skills

Job Description

About DreamSetGo:

DreamSetGo is a sports travel & experiences platform, from the house of Dream Sports which is a sports technology company with brands such as Dream11, and FanCode in its portfolio. DreamSetGo offers sporting events and player-interaction packages to die-hard fans. From match tickets to stadium tours, from flights to hotels, from VIP hospitality to city tours, from exclusive celebrity meet & greets to digital experiences, and much more; we curate the most fulfilling sports travel and experiences packages exclusively for popular sporting events around the world.

Your Role ::
• Handle company internal and external FIT/GIT travel queries (B-to-C) from order intake and 1st quotation to after sales service.
• Liaise and build a strong relationship with domestic and international airline and vendors to negotiate best rates/conditions and ensure a seamless execution of service fulfillment at the destination.
• Liaise and build a strong relationship with the client and the internal sales department to provide timely response, best rates and quality service in order to attract repeat business.
• Coordinate with the accounts department to get timely payments to vendors executed with all internal processes involved.
• When required, travel with the group to the destination to ensure a seamless ground operation.
• Work with various online travel booking platforms.

Qualifiers:
• Minimum 5 years’ work experience (Travel industry)
• Team player with an interest in sports
• Detail-oriented with a focus to deliver quality
• Basic maths and logical thinking skills
• Strong capabilities with database and information system software
• Self-motivated person who needs minimal supervision
• Proficiency in spoken and written English
• A focused client-approach to establish a comfortable working relationship ensuring repeat business.

About Dream Sports:

Dream Sports is India’s leading sports technology company with 220 million+ users, housing brands such as Dream11, the world’s largest fantasy sports platform, FanCode, a premier sports content & commerce platform and DreamSetGo, a sports experiences platform.

Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ vision is to ‘Make Sports Better’ for fans through the confluence of sports and technology.

For more information: https://dreamsports.group/

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