Driver Operations Executive

Location: Athens

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

We are looking for a Driver Operations Executive for our Athens office. This role offers a variety of responsibilities across Driver operations, assisting in building and maintaining relationships with drivers through in-centre support, onboarding and ongoing engagement As well as ensuring the management of our London office is sustained on a daily basis . We strive to provide drivers and our employees with a fantastic experience, enabling them to in turn provide a superior service to passengers.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate developers who strive for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Being the first point of contact for drivers who arrive at our driver centre

• Delivering excellent and personalised support to new and existing drivers across a range of channels as and when needed (including inbound and outbound calls)

• Processing the onboarding of new drivers in accordance with strict regulatory criteria, ensuring accuracy and an excellent level of face to face service

• Enabling successful performance through driver engagement campaigns including improving our share of OCA vehicles, activating onboarded drivers, and improving the performance of existing drivers.

• You will be asked to support a wide range of additional projects including the deployment of driver app improvement & bug reporting and testing, competitor research & market share analysis.

• You will be the representative for the Athens office globally

• You will deal with Landlords, councils and all stakeholders internal and external) associated with our office

• You will work closely with the central IT team to onboard and offboard employees based in Athens

• You will make arrangements for groceries, cleaning and any additional services required for the maintenance of the London office

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements

• LinkedIn Learning

• Sabbatical & special leave policies

• WeRoad partnership

• Birthday, 24th + 31st December off

• Short term EU work policy

• Mobility Credit

• Health Insurance

• Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.