Drive-in Centre (DIC) Assessor (Western Cape)

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.

What Do You Get OUT?

OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.

We Offer Our Employees:

• A winning, fun and inclusive company culture that embraces diversity.
• Great Rewards and Recognition programs.
• Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
• Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app
• Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching    for you and your members of household.
• A chance to give back (Staff Helping SA OUT volunteer program) and much more.
• Prayer Rooms

The Claims Motor Assessing Drive-in Centre (DIC) Assessor is responsible to determine quantum and merit of damages sustained in an incident to vehicles, trucks, motorcycles, caravans, watercraft and yellow metal equipment.

Minimum Requirements:

• Matric
• Qualified Panel beater, Spray Painter or Estimator
• Motor Mechanic with spray painting or panel beating experience
• Own Road Worthy Vehicle
• Valid driver’s license
• Minimum 2 years assessing or estimating experience
• Must be a VDQ member
• Leadership, Management and or Insurance related studies completed or in progress will be beneficial

Responsibilities:

• Assessing claims on a daily basis
• Monitor and manage the average repair cost as well as the quality of their own assessments
• Dealing with customer complaints and adhoc queries
• Analysing of own data to ensure meeting targets
• Good understanding of performance KPI’s
• Liaise with service providers, clients and advisors
• Conduct all the above to the required performance and quality standards that are in place

Required Competencies & Personal Attributes:

Competencies:

• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Enthusiastic and passionate about the job and the company
• Effective at planning and organization /Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability and change management expert
• Resilient with high tolerance for stress

Skills: 

• Interpersonal and communication skills
• Administration skills
• Computer literacy
• Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time

An ideal candidate will be able to align their personal work values to the OUTsurance values of Passionate, Awesome service, Human, Dynamic, Honest and Recognition. Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential. The successful candidates must be prepared to be remunerated on a performance based salary system.

In accordance with our Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.