Drainage Operations Supervisor

Operations Supervisor

Hebburn

Permanent, full-time 

Competitive salary plus benefits

We are seeking an experienced Supervisor to join the Jet Aire team, based primarily in Hebburn with regular travel to site. In this role, you will act as the first point of contact for our engineers, providing effective leadership, coordination and support to ensure the smooth delivery of our operational activities.

More about the role:

• First line supervision of operational team all-round performance.
• First point of contact for all engineers.
• Ensure engineers are prepared and equipped in advance of attending site to avoid ‘customer turn backs and site access is arranged as required.
• Resource management to ensure correct personnel and equipment are on site on time.
• Ensure respective shift times are completed on site unless otherwise agreed
• Awareness of daily whereabouts/programming of work.
• Ensure any deficiencies in service are reported to the Head of Operations.
• Ensure completed contract paperwork is handed in and CCTV data and drawings are transferred in a timely manner upon completion of site works.
• Complete quality checks and health and safety site audits.
• Onsite support and supervision.
• Site visits and inspections.
• Carry out toolbox talks.
• Order materials and plant as required.
• Manage time keeping of operatives
• Accuracy of timesheets
• Accuracy of job sheets
• Drivers Books and Vehicle Checks
• Maintenance of vehicles and equipment
• Be part of the On Call Rota

About you:

• Driven and enthusiastic
• Focus, thoroughness and keen attention to detail, including maximising value and minimising costs.
• Solid problem solving, decision making and analytical capabilities.
• Lead by example and show a commitment to service excellence.
• Excellent planning & organisational skills.
• Ability to work under pressure and to deliver results
• Excellent verbal and written communication skills.
• Polite and approachable always.
• Excellent telephone and negotiation skills.
• Must be detail conscious with a high regard for accuracy and well organised.
• Excellent administration skills are required.
• Has a ‘can do/will do’ attitude.
• Analysis of own performance and takes steps to improve this.
• Remains focused when faced with competing demands.
• Keeps people informed of progress on key tasks.
• Adapts their communication style to suit their customer / colleagues, responding to their feedback or queries.
• Accepts new ideas and change initiatives.
• Always conducts themselves in a courteous and professional manner.
• Always maintains the strictest levels of confidentiality.

What we can offer you:

• Enhanced maternity,  paternity and adoption pay and leave
• Company pension 
• Life assurance scheme (x4 salary)
• Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants
• Refer a friend scheme
• Employee assistance programme (access to GP appointments and mental health support)
• Competitive annual leave plus bank holidays 
• Training and career progression opportunities

At Jet Aire, drainage, sewer cleaning, and rehabilitation, is at the forefront of providing innovative solutions to complex challenges in the water and wastewater industry. As a member of the Jet Aire team, you'll have the chance to be part of ground-breaking projects that have a direct impact on environmental sustainability and public health. From working on large-scale infrastructure projects to tackling intricate drainage systems, every day will present you with new and exciting challenges that will sharpen your skills and expand your knowledge.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.