Donor Experience Manager

Life.Church wants to make a lasting difference in your life, in our community, and in the world. Our mission is to lead people to become fully devoted followers of Christ. That's how we’re able to make a difference, and it's the driving force behind everything we do. The Donor Experience Manager is primarily responsible for supporting the way givers experience the gratitude, opportunities, and events of YouVersion by planning and executing meaningful donor development experiences. This role delivers projects through thoughtful messaging, creative gifting, and engaging events that connect givers to the vision and impact of the ministry.

The Donor Experience Manager collaborates cross-functionally to manage timelines, goals, and deliverables while ensuring excellence in execution and clear communication with stakeholders. Through strategic partnership, evaluation of key metrics, and hands-on support, this role helps strengthen donor relationships and advance the mission of YouVersion. The Donor Experience Manager supports the team’s direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church’s mission and reach people for Christ.

YouVersion was created by the local church in 2007 and remains a ministry of Life.Church today. At Life.Church, our mission is to lead people to become fully devoted followers of Christ. Our team is committed to reaching people worldwide through innovative technology. And YouVersion is one of the ways we get to do that. Life.Church is a multi-site Christian church meeting in the United States and globally at Life.Church Online.

We wholeheartedly believe a daily rhythm of seeking intimacy with God has the power to transform lives. That’s why YouVersion creates biblically-based experiences that encourage and challenge people to seek God. We hope everyone in our community is on an active journey to become who God made them to be, abiding in Him, and drawing closer every day.

What You’ll Do:
• Support and execute initiatives and strategic projects in the areas of content, messaging, and gifts, and events for YouVersion givers.
• Manage team projects and goals by creating timelines, gathering key takeaways, following up on action items, and executing deliverables, working across YouVersion support teams.
• Partner with Donor Operations to execute a donor gifting strategy that thanks givers and conveys impact, including ideation, creative gifting options, messaging, timing, ordering, and excellence inpresentation.
• Help plan and execute donor events and experiences.
• Manage the expectations of internal stakeholders while providing regular updates on Experience team project milestones and timelines.
• Track and evaluate key metrics for Experience team to ensure goals, milestones, and deliverables are being met for goals and projects.
• Collaborate with the Experience, Operations, Generosity, Marketing, and Donor Relations teams to plan and execute projects as needed for Sowers, Major Donors, Foundations, Churches, and key relationships.
• Provide logistical, relational, and experiential support to donor and church visitors, as needed, supporting the overall goals and actions of the YouVersion Development team.
• Act as a team ambassador and represent the church culture within Life.Church Central Operations, YouVersion, Campuses, and to all givers.

Skills Needed to Succeed:
• Excellent verbal, written, and interpersonal communication skills to maintain and foster partnerships.
• Ability to self-motivate, make independent decisions, and solve problems with innovation.
• Effective at multi-tasking and time management to meet strict deadlines while remaining flexible and open to change.
• Effective at process and organizational management to coordinate, structure, and provide vision to projects.
• High school diploma or GED.
• College degree in a related field.
• 3 - 5 years of related work experience.

Benefits We Offer
・ Paid parental leave, including maternity, paternity, and adoption leave.
・ Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
・ Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
・ Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
・ Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
・ Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
・ Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment!
・ $160 annually in development dollars for team members to invest in their professional growth.
・ Casual dress and work environment.
・ And much more!

Our Beliefs, Culture, and Commitment to Diversity
At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual’s capacity to represent Life.Church’s beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church. Learn more about what we believe at Life.Church.

While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page.

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.