Donor Care Assistant

Job Posting - DONOR CARE  ASSISTANT (Part-Time)

At Human Concern International, we are more than a great and open place to work in our work is life-changing. Together, we try to move families from crisis to sustainability. More than 45 years ago the inspiration for HCI began with three volunteers’ wish to change the lives of thousands of Afghan refugees in Pakistan. Today, together with our volunteers, donors and staff, HCI has delivered more than $250 million CAD in aid and transformed countless lives in more than 40 countries.

We are searching for a professional Donor Care Assistant  to maintain all community outreach activities. You will represent HCI and work with the management team to develop and implement initiatives that increase company visibility within the surrounding community. You need to be self-motivated, enthusiastic and community-driven to take on this exciting role. This position requires someone equipped with a positive attitude and readiness to be a team player.

Reporting To: Donor Care Lead & Donor Care Manager
Location: Remote
Terms: Contractual Part-time

Duration: 2 months
Deadline to Apply: Ongoing until the position is filled

Compensation: 20 CAD/hr

Key Duties and Responsibilities

Donor Engagement and Communication

Serve as a primary point of contact for donor inquiries via incoming telephone calls during after-standard business hours.

Monitor and respond to donor inquiries received through the general information email inbox in a timely and professional manner.

Conduct outbound calls during Ramadan to engage supporters, follow up on donations and pledges, and support fundraising initiatives.

Provide accurate information to donors regarding HCI programs, campaigns, and donation processes.

Handle donor concerns and complaints with sensitivity, professionalism, and a solution-oriented approach to maintain positive donor relationships.

Offer timely, courteous, and professional acknowledgements in response to donor requests and inquiries to ensure donor satisfaction and retention.

Collect donor feedback and document concerns or negative experiences, escalating them to the supervisor to support continuous service improvement.

Support donor stewardship efforts by maintaining consistent, respectful, and meaningful communication with existing and prospective donors.

Additional Responsibilities

Support fundraising and donor care initiatives during peak periods, particularly during Ramadan.

Undertake other duties as assigned to support the overall goals and mission of HCI.

Qualifications, Skills, and Experience

Diploma or Bachelor’s Degree preferred.

Previous experience in a call center or customer service environment, preferably within a non-profit or charitable organization.

Strong verbal and written communication skills with a confident, courteous, and professional telephone manner.

High level of computer literacy, including proficiency in MS Office applications.

Highly organized, methodical, and detail-oriented with the ability to manage multiple tasks efficiently.

Ability to work both independently with minimal supervision and collaboratively as part of a team.

Fluency in English with excellent written communication skills; fluency in French is considered an asset.

Availability to work part-time hours, including evenings and extended hours during Ramadan, as required.

Our Offer

Competitive Salary: Commensurate with experience and qualifications

Evening and weekend work will be required.

We appreciate all applications; however, only candidates selected for an interview will be contacted.