Documentation Specialist (f/m/d)*

YOUR MISSION:

Join us in reimagining customer experience with Agentic AI.

As a Documentation Specialist (f/m/d)*, you will play a key role in shaping how knowledge is created, structured, and shared at Parloa. Your work will empower internal teams, customers, and partners by turning complex product and AI concepts into clear, reliable, and accessible documentation – becoming a trusted source of truth as we scale.

IN THIS ROLE YOU WILL:

• Create and maintain clear, accurate, and user-friendly documentation, including product documentation, SOPs, knowledge bases, and release notes.

• Structure and organize information so it is easy to find, reuse, and scale across teams and audiences.

• Own and continuously improve documentation standards, templates, and style guides to ensure consistency, quality, and compliance.

• Collaborate closely with subject-matter experts across Product, Engineering, Support, Legal, and other teams to capture and validate knowledge.

• Translate complex technical and AI-related concepts into content tailored for different audiences, from internal teams to customers and partners.

• Keep documentation up to date in a fast-moving product environment with frequent releases and evolving features.

OUR TECH STACK:

GitBook, Sana.ai, Jira, Notion

WHAT YOU BRING TO THE TABLE:

• 4–7+ years of experience owning documentation in a scaling SaaS, AI, or product-driven company.

• Strong background in both technical and customer-facing documentation (such as product docs, APIs and help centers).

• Proven experience building and scaling documentation standards, templates, and processes.

• Experience partnering closely with product and engineering teams to document fast and frequent releases.

• Confidence in translating AI or agent-based concepts into clear, structured guidance for non-expert audiences.

• A structured, detail-oriented mindset with a strong sense of ownership and quality.

• A product-thinking mindset, with a focus on user journeys, enablement, and adoption.

NICE TO HAVE:

• Prior experience with AI agents, LLM platforms, or conversational AI products.

• Familiarity with docs-as-code workflows, version control, or automation.

• Experience supporting enterprise customers or go-to-market teams (Sales, Customer Success, Support).

WHAT’S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.

• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.

• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.

• Competitive compensation and equity package.

• Flexible working hours, 28 vacation days and workation opportunities.

• Access to a training and development budget for continuous professional growth.

• Regular team events, game nights, and other social activities.

• Work from home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

• Hybrid work environment – we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task → Meeting the team → Bar Raiser interview

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.