Documentation Coordinator

The role is based in the Kyiv region, and we will expect you to be full-time in the office. We have a shuttle service from the nearest metro station.

We’re looking for a detail-oriented, structured, and responsible person to support our documentation and data processes. You’ll be working with records, CRM systems, and internal teams to help ensure that all our data and documents are clean, accurate, and timely.

This role is for you if:

• you like structure and order;

• you’re not afraid of routine but can catch unusual details;

• you communicate clearly and politely;

• you want to be part of a meaningful product with real impact.

What is your Day to Day Mission:

• Documentation & CRM

• Entering and updating data on equipment, user requests, and support cases in our CRM systems

• Reviewing documents for completeness, accuracy, and compliance with formal standards

• Preparing reports, forms, and internal records

2. Equipment Support

• Tracking the status of equipment: delivery, maintenance, repair

• Verifying incoming equipment against documentation when accepting it for repair

• Monitoring processing times and service deadlines

3. Communication & Coordination

• Communicating with users to clarify data or correct mistakes

• Collaborating with internal teams to improve workflows

• Providing structured, respectful feedback