Document Processing Technician

Document Processing Technician – Jacksonville, FL (On-Site, Full-Time)

Location: Jacksonville, FL
Schedule: Monday–Friday, Day Shift
Position Type: Full-Time, On-Site

The Data Entry Company (TDEC) is seeking a highly organized and detail-oriented Document Processing Technician to join our team in Jacksonville, FL. This is a fully on-site position with consistent daylight hours and excellent benefits. The ideal candidate will have experience in data entry, document indexing, and quality control processes, with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

- Analyzes all data imaging/indexing assignments, determines priorities, and establishes production schedules. 
- Assists in developing and implementing data indexing procedures, as required. 
- Performs the more complex assignments requiring selection, indexing, coding, and interpretation of data. 
- Accurately indexes data using a variety of sources. 
- Reviews and inspects work to assure compliance with job instructions, layouts, and other procedural instructions. 
- Ensures quality control of completed jobs. 
- Advises supervisor of scheduling and production problems. 
- Notifies supervisor of problems requiring servicing vendor attention. 
- Performs record keeping of work performed. 
- Interacts with computer operators and customers regarding job set up, work performed, and job status to achieve desired results. 
- Opens, sorts, and performs “document prep” on incoming mail that is connected to the work performed. 
- Sorts, classifies, files and retrieves data, mail and other material in a variety of established digital and related filing systems. 
- Performs related tasks to maintain IT data and files as requested. 
- Batches the documents and scans them into the system. 
- Performs Quality Assurance on scanned documents 
- Perform general cleaning and maintenance of scanning equipment. 
- Routine scanning of documents received in the district offices that were not cycled through the OWCP Central Mailroom facility. 
- Interacting with the OWCP Central Mailroom facility, as needed. 
- Data entry services involving the keying of data (on standard work station keyboards) and correcting erroneous data from standard forms and other input document review and resolution of data entry related problems with Area Offices, Regional District Offices and the National Office; and other related support functions. 
- Clerical Services usually involving the review, verification, validation, and tabulation of data for a variety of functions. 
- Occasional support services typically involving opening, counting, and sorting of incoming mail, filing mail in proper file folders, retrieving/replacing file folders in accordance with DOL prescribed procedures, and various other duties associated with the claims adjudication and payment processes. 
- Prepares various materials such as reports, folders, labels, routing slips or mailing. 
- Answers and makes telephone calls and prepares correspondence relative to assigned work. 
- Provides assistance to respective supervisor as required, including: input of data; filing; typing; association of materials and files; and related tasks 
- Other assigned duties. 

Required Knowledge & Experience
- Demonstrated aptitude and intelligence in mastering the operations aspects of IS processing systems. 
- Detailed knowledge of data entry machine operation, practices, and procedures. 
- Ability to interact maturely with personnel at various levels. 
- Work experience as a data entry operator which includes work requiring the application of experience and judgment in selecting procedures to be followed and in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents. 
Or 
- Completed a data entry operator course involving use of a computer terminal screen and keyboard along with 6 months of actual data entry or indexing experience.

Benefits

Competitive wages and comprehensive fringe benefits

Health and Welfare package, including UHC medical insurance

Dental, vision, and life insurance coverage

Paid Time Off (PTO) and holiday pay

Direct deposit and Wisely Pay options

Generous 401(k) retirement plan

LegalShield and Identity Theft Protection options

The Data Entry Company (TDEC) is proud to be an Equal Opportunity Employer. We welcome applications from all qualified individuals, including veterans and persons with disabilities.