Document Processing Technician

Document Processing Technician – Charleston, WV (On-Site, Full-Time)

Location: Charleston, WV
Schedule: Monday–Friday, Day Shift
Position Type: Full-Time, On-Site

The Data Entry Company (TDEC) is seeking a highly organized and detail-oriented Document Processing Technician to join our team in Cleveland, OH. This is a fully on-site position with consistent daylight hours and excellent benefits. The ideal candidate will have experience in data entry, document indexing, and quality control processes, with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Analyze data imaging and indexing assignments to determine priorities and establish production schedules.

Assist in developing and implementing data indexing and document processing procedures.

Perform complex assignments involving selection, indexing, coding, and interpretation of data.

Accurately index and process data from a variety of sources.

Review and inspect completed work to ensure compliance with instructions, layouts, and procedures.

Ensure quality control standards are consistently met.

Communicate scheduling and production issues to supervisors and escalate technical issues as needed.

Maintain accurate records of work performed.

Collaborate with computer operators, customers, and team members to ensure successful job setup, execution, and delivery.

Open, sort, and prepare incoming mail for processing (“document prep”).

Sort, classify, file, and retrieve data, mail, and materials within digital and physical filing systems.

Batch and scan documents into the system and perform quality assurance on scanned images.

Perform regular maintenance and cleaning of scanning equipment.

Support the processing of documents not cycled through the OWCP Central Mailroom facility, including interacting with the mailroom team as needed.

Perform data entry and error correction from standard forms, resolving issues in coordination with Area, Regional, and National Offices.

Provide clerical support including review, verification, validation, and tabulation of data.

Assist with incoming mail handling, filing, and claims-related administrative tasks.

Prepare various materials such as reports, folders, labels, routing slips, and mailings.

Answer and make telephone calls and draft correspondence related to assigned tasks.

Support supervisors with data input, filing, typing, file association, and other related administrative tasks.

Perform other duties as assigned.

Required Knowledge & Experience

Demonstrated ability to learn and manage information systems processing operations.

Strong knowledge of data entry systems, machine operation, practices, and procedures.

Ability to interact professionally with colleagues, clients, and personnel at various levels.

Experience as a data entry operator involving the application of judgment in selecting procedures, interpreting data, coding, and indexing from a variety of source documents.

Benefits

Competitive wages and comprehensive fringe benefits

Health and Welfare package, including UHC medical insurance

Dental, vision, and life insurance coverage

Paid Time Off (PTO) and holiday pay

Direct deposit and Wisely Pay options

Generous 401(k) retirement plan

LegalShield and Identity Theft Protection options

The Data Entry Company (TDEC) is proud to be an Equal Opportunity Employer. We welcome applications from all qualified individuals, including veterans and persons with disabilities.