Document Management Processor

The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Document Management Processor ensures swift and accurate processing of department faxes, e-mails, express mail, delivery requirements, checks for initial premium, new applications, and other mail items as assigned to APD. This role will utilize multiple systems for research to accurately identify, classify and electronically route mail to the proper location, i.e. the proper team or department. The ideal candidate is adaptable to new and changing situations and is proficient in working with multiple processing functions and strict service level agreements (SLA).

Responsibilities:
• Required to work rotating Saturday shifts
• Execute transactions electronically for multiple processing functions: APD Operations, US Warranty, Revelos, and AUL.
• Utilize the following systems daily: Application Extender (AX), Policy Tracker One (PTO), Captiva, Kofax, MAX, and Warranty Admin.

Knowledge, Skills, & Abilities::
• Strong computer proficiency, including accurate typing (35–50 WPM) and basic knowledge of Microsoft Excel and Word.
• Experience working with electronically received documents, attachments, and administrative processing systems (preferred).
• 1–2 years of office experience with customer interaction, demonstrating clear written and verbal communication skills.
• High attention to detail, strong analytical and problem‑solving abilities, and the capacity to learn new processes and adapt to evolving technology.
• Ability to multitask, manage changing priorities under pressure, maintain professionalism in stressful conditions, and meet a 30‑pound lifting requirement.

Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.