Document Management Phone Specialist

$18 - 19 / hour  Seeking Bilingual Portuguese individuals with strong customer service and phone skills to support owners. On-site for first 90 days.

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement,  now expanding with VI Resorts by Westgate to include the Pacific Northwest, Hawaii, Canada, and Mexico. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Our success is built on our core values of Integrity, Passion, and Work Ethic. These values guide how we support our Owners, serve our guests, and show up for one another every day.

The verification of proposals for mail-out accounts before paperwork is mailed and following up on those accounts to ensure that the documents are returned in a timely manner.

What You Will Do:

• Handle inbound and outbound calls with timeshare owners and/or internal customers.
• Communicate and following up with timeshare owners by phone, email, and/or letter regarding their outstanding contract documents and assisting them in signing the documents electronically or by mail.
• Assist timeshare owners with questions about their outstanding documents, making payments, usage inquiries, and/or general account inquiries.
• Verify sales proposals from internal customers to ensure the proposals are correct and accurate before contracts are entered into the system.
• Other duties may be assigned:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• Plus - Notary of Public Certification.
• Fluency in English and Portuguese is required.
• Fluency in Spanish is a plus.
• High-speed internet connection and modem.
• A dedicated office/workspace with little to no distractions.
• Ability to make and receive telephone calls.
• Proficiency with Microsoft Outlook, Microsoft Excel, and Adobe Acrobat.
• Ability to troubleshoot and fix minor computer problems independently.
• Ability to operate a computer, telephone, calculator, and other related office equipment.
• Ability to visually review handwritten and computer-generated documents, as well as view a computer screen.
• Ability to multitask and communicate effectively with team members and customers in a professional manner.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy, with excellent follow-up skills.
• Ability to sit at a desk for extended periods of time.
• Customer Service, Document Management, Banking experience, Timeshare experience, or other related experience preferred.
• Westgate experience is a plus.
• Contact center experience is preferred.

Additional Details: 

• This is a hybrid role- 3 days at home, 2 days on site after 90 days
• Six (6) weeks of paid training (on-site).• Training scheduled M-F 9-5:30pm for the first 3 weeks.
• Schedule will be modified and communicated after by DM leadership.

• Must be able to work M-TH 10:30-7pm & Fri 9:30-6- No weekends required. AFTER TRAINING.
• Must be able to commute and work on-site at the Ocoee office.  

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.