Docketly-Coverage Supervisor

About Docketly:

Docketly, sister company to ABC Legal Services, is a growing company in Longmont, Colorado. For the creditor’s rights industry, we make hiring a stand-in attorney easy, fast, and safe. By combining our own software with a nationwide network of attorneys, we have redefined the what’s possible for the legal services industry.

Job Overview:

The Coverage Supervisor is responsible for leading a high-volume, performance-driven Coverage team supporting Docketly’s operational excellence. This leader drives staffing performance, inside sales effectiveness, recruiting execution, and KPI attainment while developing a team of Coverage Specialists to operate at scale.

This role requires a data-driven, self-sufficient leader who can balance people development with measurable business outcomes in a fast-paced environment.

Key Responsibilities

• Lead, coach, and develop a team of 7–10 Coverage Specialists in a high-volume staffing environment

• Drive team performance against KPIs including fill rate, margin targets (36%+), drops, losses, and daily MTTC execution

• Translate recruiting and inside sales strategies into scalable best practices across the team

• Set, track, and execute against team and individual OKRs to ensure consistent performance growth

• Analyze reporting data to identify trends, risks, and performance gaps; implement corrective action plans

• Manage escalations professionally, exercising sound judgment and solution-oriented decision making

• Create a culture of accountability, ownership, and measurable results

• Identify operational inefficiencies and implement process improvements that increase speed and quality

• Partner cross-functionally with Sales, Operations, and Leadership to ensure alignment on performance goals

• Maintain strong oversight of hearing losses, cancellations, and coverage gaps while ensuring proper approval workflows

Qualifications:

• 2–4 years of progressive experience in coverage and recruiting environments with clear career growth

• Proven strength in inside sales, including consultative selling, objection handling, negotiation, and closing

• Demonstrated ability to convert recruiting and sales tactics into repeatable systems for team success

• Data-driven decision maker with strong proficiency in reporting tools and performance analytics

• Experienced in setting and operationalizing OKRs to drive measurable outcomes

• Strong continuous improvement mindset proactively identifies process gaps and implements solutions

• Effective escalation manager who remains composed and solutions-focused under pressure

• Holds team members accountable while fostering engagement and performance ownership

• Skilled coach who develops others through structured feedback, training, and real-time performance management

• Highly self-sufficient and reliable; trusted to operate independently while aligning with leadership priorities

• Strong communicator and collaborator across departments

• Demonstrates leadership readiness through influence, consistency, and balanced people/business focus

Success Metrics

• Team consistently meets or exceeds margin targets (36%+)

• Reduction in coverage losses and unapproved drops

• Improved MTTC execution and staffing efficiency

• Increased team productivity and quality performance

• Strong bench development and succession readiness within the team

Being a Docketly employee means:

• Comprehensive Medical, Dental Vision Coverage

• 401K plan with company matching

• Transit benefits

• Excellent growth opportunities

Pay Range: $63,000-$75,000-based on experience

Schedule: Monday through Friday-with a start time of 6am, In Person in our Longmont, CO Office.