District Clinical Educator - Western Massachusetts

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

We are seeking a District Clinical Educator to lead and elevate the education and development of clinical team members across our clinics within our Western Massachusetts district. This role ensures new team members are thoroughly trained, adhere to established standards, and are equipped to deliver exceptional patient care. The District Clinical Educator will lead workshops, orientations, and role‑specific trainings, while also developing and maintaining preceptors and supporting overall clinic performance throughout the Maine district.

The Clinical Educator supports safe, high‑quality, and efficient patient care across urgent care clinics by ensuring clinical staff competency and promoting standardized, effective clinical workflows. This role directly contributes to improved operational performance metrics, enhanced patient experience, and strong clinical quality through targeted education, competency assessment, and consistent workflow reinforcement.

Your Impact

Training & Education:

• Oversee onboarding and ongoing training for non-provider clinical staff.

• Develop and deliver programs on topics such as emergency care, IV/phlebotomy, occupational health, and Basic Life Support.

• Provide training for new hires and existing team members, focusing on patient care and safety standards.

• Support preceptor development through workshops and standardized tools.

Clinical Education & Competency (Quality & Safety Metrics):

• Ensure urgent care clinical staff maintain competency in core skills, including patient intake and triage, point-of-care testing, medication administration, phlebotomy, documentation, and patient communication.

• Conduct competency validations tied to quality and safety indicators, including chart accuracy, protocol adherence, and reduction in clinical errors or rework.

• Support remediation and re-education plans for individuals or clinics with identified performance gaps impacting care quality or compliance.

• Reinforce evidence-based practice and policy adherence to support patient safety, regulatory compliance, and quality outcomes.

Workflow Efficiency & Throughput (Operational Metrics):

• Partner with Operations and Clinical Leadership to educate and reinforce standardized workflows that support:

• Door-to-door time

• Patient wait time

• Clinic throughput

• Train and coach teams on efficient rooming, patient preparation, provider handoffs, testing workflows, documentation timeliness, and discharge processes.

• Support initiatives aimed at reducing bottlenecks, workflow variation, delayed documentation, and incomplete visits that negatively impact clinic efficiency.

• Assist with rollout and adoption of workflow changes, new initiatives, or system updates that influence operational performance.

Performance Monitoring & Continuous Improvement:

• Use performance data, audits, chart review findings, and operational metrics to identify education needs and prioritize training efforts.

• Collaborate with leaders to align education plans with clinic-level performance trends (e.g., high wait times, delayed closes, testing delays).

• Contribute to continuous improvement efforts focused on patient experience scores, operational reliability, and care consistency.

Collaboration & Support:

• Serve as a clinical education resource for clinic teams, Practice Managers, and operational leaders.

• Develop key partnerships with the District Provider Educator, Sr. Director of Clinical Education, District Medical Director, and Director of Operations.

• Create and maintain training materials, workflow guides, and competency tools that support consistent performance across clinics.

• Participate in quality initiatives and education efforts tied to performance improvement plans when indicated.

Performance & Feedback:

• Lead new hire orientations and provide input on district-wide initiatives.

• Maintain strong preceptor evaluation scores and positive feedback from new hires.

Hands-On Involvement:

• Maintain clinical skills by supporting in the clinics.

• Regularly update and create educational resources to align with current needs.

Who You Are

• Experience: 2–4 years of clinical experience, preferably in an urgent care or similar healthcare setting.

• Communication Skills: Strong ability to communicate effectively with leadership and address workflow issues proactively.

• Leadership Abilities: Comfortable hosting orientation, preceptor workshops and certification training sessions.

• Certifications: BLS, COC, BAT, certifications. IV/Phlebotomy competence is required.

• Technical Skills: Proficiency in Microsoft Office applications, including Outlook, Adobe, Excel, Powerpoint, and Word.

• Flexibility: Willingness to travel to clinic sites in Massachusetts regularly, as well as New Hampshire, and Maine if needed for training within the first six months.

• Patient Care Expertise: Comfort working with patients in emergent situations.

• Preferred Qualifications:

• RN or LPN licensure preferred, but we also welcome applications from RTs or Paramedics.

• Must have experience as a preceptor.

Why You'll Love Working With Us

• Collaborative team environment that encourages professional growth

• Urgent care services at no cost to our team members and their families

• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance

• 401k match after one year of service

• Access to our primary care (depending on location)

• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families

• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.