Distribution Supervisor (Direct Shipping) - Olifantsfontein, Ekurhuleni

Overall Responsibility:

The Distribution Supervisor - Direct Ship will be responsible for managing and

overseeing logistics operations specifically related to the Direct Ship service

delivery. This role will focus on ensuring efficient service delivery, maintaining

exceptional customer service, optimising costs, by optimizing the Direct Ship

mode.

 Focus Area 1

Service Delivery - Direct Ship

Oversee and manage SHP direct ship logistics operations

Ensure timely and accurate service delivery to customers, maintaining high levels of customer satisfaction.

Coordinate with internal teams and stakeholders i.e. Planning department, trade marketing, telesales etc. to meet service level agreements.

Monitor and evaluate delivery performance, implementing corrective actions as needed.

Focus Area 2

Customer Service

Manage all aspects of customer service related to the direct ship logistics operations.

Manage all aspects of customer service related to the direct ship logistics operations

Collaborate with logistics providers and internal teams to ensureefficient order fulfilment and on-time deliveries

Implement customer service metrics to evaluate performance and continuously improve service quality.

Ensure accurate and up-to-date master data related to products, customers, suppliers, and logistics parameters

Implement data quality checks and maintain data integrity within logistics systems

Focus Area 3

Direct Ship Mode Optimisation

Evaluate and optimise the Direct Ship mode for SHP operations

Analyse transportation routes, performance, and transit times to identify optimisation opportunities.

Collaborate with internal team re. providing input to negotiate favourable contracts and service agreements with transport providers.

Monitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement.

Focus Area 4

Productivity and Efficiency

Tracking and meeting weekly logistics costs against budgets and targets.

Maximise direct ship and “co-loading” to ensure the most optimum distribution modes are used.

Develop and implement standard operating procedures and “ways of working” to streamline logistics processes and improve productivity.

Collaborate with SHP Chep administrator to ensure accurate tracking and management of CHEP

Collaborate with finance to develop logistics budgets

Requirements of the Role:

Bachelor's degree in logistics, supply chain management, or a related field (or equivalent experience).

Proven experience in logistics operations, preferably in a supervisory or managerial role.

Familiarity with 3PL supplier management

Proficiency in Microsoft 365

Preferred Skills/Competencies:

Excellent communication skills, both written and verbal

Strong analytical and problem-solving abilities

NB: Specific duties/responsibilities will vary from time to time: the above list is intended to indicate the general nature of the post and is not exhaustive. The post holder will be expected to be flexible in supporting the business by undertaking any other responsibilities which are aligned with this job level.