Distribution Services Controller

Taylor & Francis Group is an Informa Business

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

The Distribution Services Controller provides administrative and operational support to Distribution Services Manager and colleagues in the Books Publishing Services team. They also provide support and advice to internal and external stakeholders and work directly with suppliers both in person and online. Supplier visits will be necessary as and when required. 

What you'll be doing:

• Vendor Relationship Management: Build and maintain successful working relationships with T&F's global network of distribution, freight, and print vendors, ensuring reliable and effective service delivery
• Compliance & Quality Management: Manage and improve vendor compliance across labelling, packaging, ASNs, chargebacks, and documentation to reduce complaints and ensure smooth product flow to customers
• Verification of Claims: Investigate customer order fulfilment, returns and distribution claims using internal and external systems. Providing clear and unequivocal system-based evidence to resolve financial queries and assist various teams across T&F.
• Primary Point of Contact: Serve as key liaison for T&F colleagues (Customer Services, Finance, Sales, BPS) and external parties regarding warehousing, distribution operations (Goods-In, Picking, Returns, Perpetual Inventory counts), pricing queries and freight/courier services
• Tax & Regulatory Compliance: Point of contact for VAT, tariffs, duties, and tax queries relating to global and intercompany distribution
• Performance Management & Analysis: Monitor, analyse, and review internal/external systems data and performance statistics to understand supplier performance and drive improvements where needed
• Vendor Communications & Meetings: Conduct regular communications with vendors to discuss performance and workload balance, produce agendas and minutes for vendor meetings, and conduct supplier visits with audit documentation
• Cross-Functional Collaboration: Work closely with Books Publishing Services colleagues (Vendor Management, Procurement, Demand Planning) to support operations and provide guidance on preferred distribution routing
• Sustainability Reporting: Partner with Vendor Management and Sustainability teams to document and report CO2 emissions and other sustainability measures from freight and distribution operations
• Documentation & Systems Management: Maintain internal reports, systems, process documentation, and ensure effective information distribution via appropriate channels (email, SharePoint, MS Teams, automated reports)
• Continuous Improvement: Support process improvement initiatives within the team and with vendors, identify improvement opportunities, generate solutions, and escalate issues appropriately
• Quality & Accountability: Take responsibility for workload management, deadlines, collaborative goals, and proactively manage work quality including problem-solving and effective feedback
• General Support: Provide departmental support as required and maintain high standards of housekeeping for quick access to process and compliance documentation

What we're looking for:

Knowledge and Qualification

• A strong understanding of Microsoft Excel and other core Microsoft Office packages.
• An understanding of Power BI would be a distinct advantage
• Experience of using databases to find and edit information.

Skills and Behaviours 

• Be able to demonstrate the capability to prioritise and multi-task, have an eye for detail
• Ability to analyse data, have logical thinking and response under pressure
• Travel will be required to visit vendors as and when throughout US.
• Good problem-solving skills.
• Experience in dealing with vendors, and understanding their needs
• Experience in an internal customer-facing role.
• Excellent written and verbal communication skills
• Strong team working skills, willing to collaborate, share knowledge and best practise to drive the best possible results.
• Flexible approach to change and adapt as necessary
• Knowledge of publishing operations, distribution, and related systems
• Experience of handling data and reporting on it.
• Good industry and market awareness

What we're offering in return:

• Annual base salary: $62,500 — $71,550
• An excellent work/life balance with a fantastic, flexible working culture.
• 15 days paid vacation 
• 10 paid sick days
• 2 Paid floating holidays + paid day off for your birthday each year
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Up to 8 weeks of paid parental leave
• Paid leave for significant life events; i.e. moving or wedding
• Medical, vision, dental, and other voluntary benefits
• 401(k) + employer match
• Seasonal social and charitable events

What you should know: 

• Closing Date for applications: 24 February 2026  • Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

• Must have the right to live and work in the United States 
• In-Person Time: The successful candidate will be able to utilize our balanced working model, spending 3 days per week in office. As such, we require candidates to live within a reasonable commutable distance to either our Philadelphia or Boca Raton office locations.

Work/life balance:

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

Training And Professional Development:

We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

Interview process:

Once you have submitted your application, we may get in touch with you for an initial screening conversation or ask you to complete a short video interview to enable us to better understand your skills, experience, and motivation. Following this, you will be invited to attend a competency-based interview, either virtually or in person. Typically, we’d then finish the interview process with a final, 2nd stage interview before extending an offer to the successful applicant.

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact [email protected]

Being ‘you’ at Taylor and Francis:

Here at Taylor & Francis, we know that many times the 'perfect candidate' doesn't exist, and that people can feel discouraged about applying for a job if they don't fit all the requirements. We encourage you to apply if you're excited about working for us and have some of the skills or experience we're looking for. We believe in the notion that many skills and experiences are transferrable, and you could be just what we need! Taylor & Francis is proud to be an Equal Opportunity Employer. We strongly believe in the value of diversity of people and thought. We strive to foster a supportive and inclusive environment where our colleagues can learn, develop, and succeed, all while feeling comfortable with being their true self. We embrace all walks of life regardless of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, veteran status, citizenship, or any other protected characteristic under local law.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/