Distribution Service Engineer - Germany

Your mission:
Servus und hallo bei uns hier in Sungrow! We are thrilled to welcome you to a pivotal role that connects our groundbreaking green energy solutions with our valued distributors, installers, and end-users across Germany. Curious what this is all about? Let's dive right in:

• Manage the hotline and ticket system for distributors, installers, and end-users in Germany.
• Provide comprehensive training to distributors and installers within the designated region.
• Execute onsite troubleshooting and commissioning activities as needed in the region.
• Participate in pre-sale customer visits alongside account managers in the local market.
• Develop, record, and document FAQs and online courses for the German region.
• Generate weekly, monthly, quarterly, and annual performance reports for the regional department center.

Your profile:
All right, all right, that was intriguing, wasn't it? Now, in order to fit in this role and be happy for a long time, your ideal background should look a lot like this:

• Hold a Bachelor's degree or higher in Electrical Engineering or an equivalent field.
• Possess at least 3 years of work experience in after-sales or technical support roles within the PV/ESS/O&M sector, with a preference for inverter experience.
• Demonstrate strong passion, desire, and motivation for success.
• Exhibit fluent English and German language skills at a C1 level; additional Chinese language skills are a valuable asset.
• Be a quick learner with a keen interest in expanding knowledge within the clean-tech industry.
• Display excellent proficiency in Microsoft Office and possess the ability to work independently in a dynamic, fast-paced environment.
• Be prepared for business travel of 30%-35% of your working time between the local market and the EU department center.

Why us?:
At Sungrow, we are at the forefront of the green energy revolution, providing cutting-edge solutions for a sustainable future. As the world's largest inverter manufacturer with leading PV-Inverter R&D, we offer unparalleled opportunities for growth and impact. Join our multinational team and become a part of our mission to deliver clean power for all.

• Opportunities for career advancement.
• Bonus payment based on pre-agreed and signed KPI agreements.
• Collaborate with a multinational team, fostering European and trans-European exchange.
• Gain extensive technical and commercial knowledge in string inverters, central inverters, inverter stations, and storage solutions.
• Benefit from technical and commercial training at our German headquarters and opportunities to visit our R&D facility in China.