Distribution Admin Officer

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

We’re looking for a Distribution Admin Officer to support the distribution team by performing administrative tasks. The ideal candidate must be highly organized, have a keen eye for detail, and manage multiple tasks efficiently. Reporting to the Distribution Admin Manager, you will manage the team's requests, assist in the distributors' payroll calculations, and monitor the distributors' objectives, performance indices, and gaming rates. You will also act as the interface between Wave and interim firms for distributor-related inquiries.

In this role, you'll:

• Support the user growth office and distribution teams from our head office in Bamako.

• Help user growth by ensuring distributors are recruited and managed in accordance with internal policy and procedures.

• Assist the user growth admin team in managing the dispatching and tracking of usage of distribution-related supplies.

• Assist the user growth admin team in managing administrative tasks with Interim firms, Wave, and distributors for user growth.

• Activate and deactivate distributors.

• Verify distributors’ attendance.

• Share distributors' performance regularly with their supervisors.

• Bring your contribution to calculating distributors’ due bonuses and preparing timely payment files.

• Ensure distributors have up-to-date contracts and that they are paid on time.

• Follow up on our interim firm partners’ invoices and bulk payment recharges.

• Troubleshoot any technical issues distributors may face (e.g., Slack, trackers, distributors app, Google form….).

• Be part of the recruitment and training arrangements for distributors when needed.

• Organize alignment sessions with the different teams, working closely with the distribution.

• Help the distribution teams follow up actions in order of priority by consolidating key information.

• Assist distributors with access to all relevant platforms (Slack, WhatsApp groups, etc).

• Liaise with field teams to dispatch all required stationery, merchandising material, and other required supplies, tracking dispatched and available supplies and their use.

• Track client issues during distribution and make outbound calls to new sign-ups to collect data.

• Provide basic training on distribution admin-related issues to the field teams.

Key details

• Location: You'll work from our office in Bamako and may travel to field locations.

• Work authorization in Mali is required.

• This is a fixed-term position, 6 6-month contract.

• Our salaries are competitive and calculated using a transparent formula.

• We offer generous health insurance for yourself and your dependents.

• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.

• Airtime reimbursement.

• Free food and a beautiful office space.

Requirements

• Proficient in English and French.

• Completed university degree.

• Experience in an administration position or an HR/payroll position.

• Exceptional note-taking skills.

• Strong computer skills, especially with spreadsheets, and experience using Google Suite.

You might be a good fit if you

• Are exceptionally organized, able to follow through on tasks, and manage priorities effectively independently.

• Are detail-oriented and strive for excellence in everything you do.

• Are a clear and proactive communicator, both in written and verbal forms.

• Are a self-starter and proactive about achieving ambitious targets.

• Always seek to improve yourself through honest self-reflection.

• Demonstrate tenacity and a willingness to go the distance to get something done.

• Enjoy teamwork, but also know how to work well independently.

• Have experience supporting salespeople, agents or retail networks in a back-office administrative position.

• Have experience running payroll for 20+ people and have a strong understanding of local labor laws.

#LI-MS1

Our team

• We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.

• We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.

• We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.

• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.

• We are on Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.