Distributed Cloud | Application Support Engineer

Devoteam

Porto, Porto, Portugal Hybrid permanent

Posted: March 24, 2026

Quick Summary

We are looking for a highly skilled Application Support Engineer to join our team in Porto, Portugal, as a key member of our global IT support team. The ideal candidate should have excellent technical skills, a strong understanding of cloud-based applications, and excellent communication skills. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring high-quality service delivery and ensuring the smooth operation of our cloud-based systems.

Required Skills

Job Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

We're looking for a Senior Application Support Engineer with a strong SRE mindset to ensure the stability and performance of our critical applications. You'll blend strong technical support with DevOps principles, focusing on proactive reliability and automation.

• Provide senior-level technical and functional support for complex applications.
• Lead incident resolution and in-depth root cause analysis.
• Develop Shell and Python scripts for automation and efficiency.
• Apply DevOps best practices to improve system reliability.
• Monitor and troubleshoot using Elasticsearch (ELK Stack) and Grafana.
• Contribute to monitoring, alerting, and logging solutions.

• 5+ years in Application Support, DevOps, or SRE roles.
• Expertise in Linux/Unix environments and troubleshooting.
• Strong Shell and Python scripting abilities.
• Solid understanding of DevOps principles.
• Proven experience with Elasticsearch (ELK Stack) and Grafana.
• Excellent problem-solving and communication skills.
• Fluent in English.

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

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