Dispute Resolution Specialist

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

Solidgate is part of Endeavor — a global community of the world’s most impactful entrepreneurs. We’re proud to be the first payment orchestrator from Europe to join — and to share our expertise within a network of outstanding global companies.

About the Team and Role

As a Dispute Resolution Specialist, you'll work on Chargebackhit — technology that protects online businesses from fraud and chargebacks. The product is mature but runs with the energy of a startup: things evolve fast and decisions are made quickly.

This role sits at the intersection of operations, data, and fintech infrastructure. You'll handle dispute cases that require human judgment, work with banking interfaces, investigate data discrepancies, and directly influence financial outcomes for our merchants. No prior experience is required — just attention to detail, focus, and a drive to grow.

What you’ll own

— Handle dispute cases that require human judgment, provider-specific nuance, or non-standard workflows

— Investigate data discrepancies between internal systems and provider/network records — detect edge cases, document findings, work with engineering on root causes

— Identify repetitive manual tasks and streamline them using AI tools, templates, and bulk-action workflows

— Support new acquirer/PSP onboarding: validate dispute data mapping and act as ops-side QA before go-live

You’re a great fit if you have

— 0–1 year of experience in operations, support, or a related field (or no experience at all — we'll teach you)

— English level Upper-Intermediate (B2) or higher

— Strong attention to detail and ability to stay focused on high-volume, data-heavy tasks

— Structured communication and problem-solving mindset

— Curiosity and initiative — you don't wait to be told what to improve

Why Solidgate?

No internships here — we build careers. Get hands-on from day one and make a real impact.

Your work = real outcomes. Shape how global companies move money.

Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.

Flex your schedule. Balance studies and work with flexible hours that fit your life.

Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

🫂 Know top talent? We’re always on the lookout. Refer someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.