Dispatcher

Summary:

The Dispatcher to the Hill Mechanical Services (“HMS”) division of The Hill Group (“Hill”) is responsible for assisting our dispatch field operations. This position also provides administrative support to all the sales reps, technicians, superintendents, and managers of operations.

Key Responsibilities:

Manage, monitor, and report daily field activities for our 60 service technicians including, but not limited to:

Schedule, coordinate and dispatch technicians to work assignments

Prioritize service requests, determine needs of customers and match the appropriate service technician

Ensure that labor, materials and equipment are properly planned and coordinated

Ensure high field productivity through proper work planning and coordination to minimize tech down time and travel time

Maintain work order status and updates:

Process approximately 300-400 work orders per week

Monitor progress of techs and field work and adjust dispatch plans accordingly

Review, correct, and follow up on work orders

Enter purchase orders into the system

Manage, plan and schedule preventive maintenance work orders based on priority

Prepare and participate in weekly review of work order backlog and work planning

Perform all other duties as assigned

Experience and Qualifications:

High school diploma or general education degree (GED) required

HVAC, plumbing or construction administration experience preferred

Excellent customer service and communication skills required

Proficiency in all Microsoft Office Suite (Word, Excel and Outlook); experience in S2000 a plus)

Experience with Cisco IP Phone System a plus

Other Qualifications:

Requires an ability to work effectively and efficiently under pressure and adjust to changing situations

Requires initiative, great attention to detail, accuracy, an ability to prioritize and multi-task

Must have excellent interpersonal and customer services skills, and maintain a positive attitude while dealing professionally with co-workers, clients, vendors, etc.

Must be able to work independently with limited supervision while still being a team player

Must be dependable, organized and self-motivated

Pursuant to the terms, conditions and limitations of the benefit plan documents, you will be eligible for the following standard Company benefits: medical, dental, vision, short and long-term disability, Accidental Death & Dismemberment (AD&D), group life, 401(k), profit sharing, and paid time off.