Dispatcher

Who We Are

One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

At Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Why Join Our Team

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

What You Can Expect from our Company

• You will be Part of a Winning Team

• You Can Capitalize on Your Opportunities and Make an Impact

• You Will Be Well Rewarded for Your Contributions to our Success

• You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service

• Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings

• Competitive vacation time and flexibility in work schedules and location consistent with your role

• Resources and support to help you manage your personal wellness

What the Company Expects of our Team

• Bring yourself fully to work each day

• Playing your role on the team so together we Win as One

• Welcoming and Driving Change to support our continued evolution

• Help drive the success of our Canadian Business through living our universal core values

• Making an Impact to ensure our continued success

• Monitor and coordinate vehicle or service operations using dispatch software or communication systems.

• Assign and schedule routes or calls for service based on urgency, availability, and efficiency.

• Track and document the location, status, and performance of city vehicles or field personnel.

• Maintain clear and continuous communication with drivers, field staff, supervisors and customers.

• Handle emergency and non-emergency calls, relaying critical information quickly and accurately.

• Respond to delays, breakdowns, or incidents and adjust plans as necessary.

• Maintain accurate logs, reports, and documentation for compliance and record-keeping.

• Provide support and direction to drivers, contractors, or service crews in the field.

• Respond to customer inquiries, provide service updates, and resolve concerns in a professional and courteous manner.

• High school diploma or equivalent (Associate's degree preferred).

• Proven experience in dispatch, logistics, transportation, or a related field.

• Strong communication, problem-solving, and multitasking skills.

• Proficiency with dispatch software, GPS tracking systems, and Microsoft Office.

• Demonstrated ability to provide excellent customer service and communicate clearly.

• Familiarity with city geography and municipal services is a plus.

• Availability to work onsite, including weekends or holidays, if required

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.