Dispatch Support Specialist

BONFE - DISPATCH SUPPORT SPECIALIST

Start Your Career With Purpose at Bonfe:

Join a supportive team where your voice matters, your work is valued, and your growth is a priority. At Bonfe, we’re more than a home service provider — we’re a family-driven company passionate about building meaningful careers and delivering exceptional service.

Shift Hours:

Fluctuating within operating hours of 6:30am – 10:00pm.

Expected weekly structure:

2 Morning shifts

2 Evening shifts

1 Mid-day shift

1 Weekend shift every other weekend

What You Can Expect:

Competitive Compensation: Starting at $25 per hour, + monthly bonus pay.

Health, Wellness, and Retirement benefits.

Bonfe PAID employee monthly healthcare premium.

GENEROUS 401k match after first 6 months of employment!

PAID training and career development opportunities.

A FAMILY. This is last on the list because it’s most important. We care about our team and expect you to bring that same CARE when you join us. We do a lot more than just work together. You’ll build life-long friendships at Bonfe.

Fill The Cracks To Keep Us Moving Efficiently:

The Dispatch Support Specialist (DSS) supports daily operations in the Dispatch and Call Center department by providing coverage where needed and helping keep workflows consistent. This role follows established processes, assists with real-time needs, and supports overall team performance and customer experience.

Who We Are:

Founded in 1993, Bonfe is a family-owned business dedicated to helping homeowners with residential plumbing, heating, cooling, drain clearing, and electrical services. You’ve probably seen our trucks and our ads, but what you may not know is what it’s like to be a part of a team like this. We treat you like family and help you see what it means to be appreciated and to have a place to belong. We inspire ongoing training and education so that you can do your best work without cutting corners.

Be part of an organization which bases growth and future goals on a set of core values that include trust-based relationships, high ethical standards, and always providing superior customer service. Our business has been designed around making the lives of our customers easier, more enjoyable, and stress-free.

What We Do:

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning, and electrical systems.

We DELIVER on our core values:

PLAY TO WIN

CARE ABOUT PEOPLE

CONTINUOUSLY IMPROVE

DO THE RIGHT THING

What You’ll Do:

Support daily dispatch and call center operations, including coverage during PTO, staffing gaps, and high-demand periods.

Assist with scheduling, dispatch flow, and maintaining an organized, efficient board.

Ensure accurate call setup and match the right technician to each job.

Communicate with customers regarding scheduling, updates, and issue resolution.

What You Bring to the Table:

1–2+ years in dispatch, scheduling, customer service, or call center operations.

Shift Coverage Flexibility.

ServiceTitan experience preferred.

Home service industry experience helpful.

What Will Help You Thrive At Bonfe:

Strong understanding of customer service workflows and scheduling fundamentals.

Ability to adapt quickly in a fast-paced, changing environment.

Strong communication and problem-solving skills.

High attention to detail and organizational awareness.

Team-oriented mindset with a willingness to support multiple functions.

Ability to maintain composure and effectiveness under pressure.

Why You’ll Love It Here:

You’ll be empowered to make things right for our customers.

Every day is different and full of opportunities to make an impact.

You’ll work with a caring, high-energy team that supports your success.

You'll grow in a fast-paced, people-first company.

Any offer extended to a candidate will be contingent upon successful completion of pre-employment drug and background screening.

Bonfe is an Equal Opportunity Employer.