Dispatch Support Specialist

About the Opportunity

We are looking for a Dispatch Support Specialist who will facilitate same-day deliveries across the whole US including Dispatching Runs, Communicating with Cross-Functional Teams, and Daily interaction with Driver Agents.

What you'll do:

• Dispatch deliveries in assigned markets and create efficient routes given driver schedules, customer needs and service level due times.
• Display mastery of the CXT dispatch system.
• Communicate directly with customers via phone and email in order to resolve issues quickly while maintaining a calm, professional tone both verbally and in writing
• Display mastery of Dialpad and Zendesk, our telephone and ticketing systems
• Provide direct, efficient communication and immediate feedback to drivers
• Achieve on-time delivery metrics of 90%+ for all markets assigned.
• Provide positive, ongoing feedback to General Managers, City Managers and Supervisors regarding driver supply needs and the performance of specific drivers.
• Learn your market(s) ensuring full comprehensive knowledge of clients, drivers, and specific needs of the market.
• Be available to work assigned shifts with flexibility to work through shift changes as needed including weekends and holidays.

Requirements:
• Strong communication & interpersonal skills
• Customer service skills, both written and verbal
• Demonstrated ability to adapt to master new software technologies and eager to learn and adapt to changing market conditions
• Demonstrated ability to run operationally efficient projects and teams
• True passion for logistics and the execution of rigorous business practices
• Knowledgeable on Google Office Suite and Zendesk

Benefits:
• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learnings
• Work Onsite (Makati or Clark)