Dispatch Manager

Job Summary
The Dispatch Manager is responsible for overseeing the efficient scheduling and deployment of personnel and equipment - including sweepers, dump trucks, water trucks, and related assets - to support customer needs and operational goals. This role requires strong leadership, problem-solving abilities, and excellent communication skills to manage daily workloads, optimize routes, ensure compliance, and resolve issues in a fast-paced environment. The Dispatch Manager supervises dispatch staff and drivers while serving as a key point of coordination between customers, operations, sales, and management.

Key Responsibilities

Schedule and dispatch drivers and equipment (20–40 drivers)

Supervise dispatch staff and daily workloads

Optimize routes to improve efficiency and reduce costs

Monitor GPS, driver hours, and DOT compliance

Prepare and verify time calculations for payroll and billing

Review completed work against quoted pricing

Handle incoming calls, customer communication, and issue resolution

Respond to emergencies, breakdowns, and service disruptions

Assist with hiring, coaching, and employee discipline

Skills & Abilities

Strong leadership and supervisory skills.

Proven ability to optimize routes and manage operational efficiency.

Excellent time management, organizational, and multitasking skills.

Strong problem-solving skills with attention to detail.

Effective verbal and written communication skills.

Customer-service focused with a professional demeanor.

Self-motivated, dependable, and able to work independently.

Ability to work under pressure in a fast-paced environment.

Qualifications

Minimum 2 years of dispatch experience (supervisory experience preferred)

Experience with dispatch software and GPS tracking

Strong organizational, multitasking, and problem-solving skills

Intermediate computer skills (Word, Excel)

Strong communication and customer service skills

Ability to work flexible hours, including evenings, weekends, and on-call as needed

Benefits:

Health/Dental/Vision & Life Insurance after 90- Days of employment

401(K)- after 1 year of employment

Vacation & Sick

EQUAL EMPLOYMENT OPPORTUNITY: 

C&S Sweeping Services, Inc is an Equal Opportunity Employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. C&S Sweeping prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. C&S Sweeping conforms to the spirit as well as to the letter of all applicable laws and regulations.