Dispatch/Clerical (DSR) - Piscataway

Company Profile: 

Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country.  Come join our growing company.

Job Overview:

In this office position, you will guide deliveries of merchandise and appliances to customers by coaching and coordinating a group of independent contractor carriers in a call center environment. With the leadership and support of the location's management staff, you will work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the company’s vision.

Responsibilities and Duties:

Provides administrative support for delivery operation.

Consistent and immediate communication of operational challenges and customer escalations while executing timely resolutions.

Answers a high volume of calls, screens calls, schedules appointments.

Heavy customer service and dispatching.

Route monitoring and communicating with delivery teams throughout the day.

Determine priorities and multi-tasks.

Maintains historical records by tracking and accurately recording information.

Contributes to team effort by accomplishing assigned tasks and effectively communicating to responsible parties across the network.

Skills/Requirements:

Bilingual with Spanish a plus.

Excellent computer skills with experience using Excel and MS Office applications.

Data Entry Skills, Thoroughness, Organization, Attention to Detail

Excellent written and verbal communication skills.

Dependable, with a strong focus on customer service and time management.

High school Diploma or GED required.

Schedule: This location is open 6 days a week.  This is an in-office position - no remote or hybrid options available. 

Hourly Rate: $16-$18/hour, DOE + bonus potential. 

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.