Disability Support Worker (Complex Mental Health 1:1)

Location: Bradbury, NSW
Shifts: Ongoing morning & afternoon shifts (consistent roster)

About the Role

We are seeking an experienced female Disability Support Worker to provide 1:1 in-home support for a participant with acquired brain injury (ABI), mental health complexities, and alcohol dependency.

This is a highly complex and intensive role. The participant’s presentation can fluctuate significantly and may include verbal aggression, intimidation, refusal of support, and heightened emotional escalation, particularly during periods of distress or illness.

This role is best suited to workers who are emotionally regulated, confident with boundaries, and experienced in de-escalation and trauma-informed care.

Please note: Due to documented risks and previous incidents, this role is restricted to female workers only as a genuine occupational requirement for safety.

Key Responsibilities

Provide trauma-informed, respectful 1:1 support in the participant’s home

Support with personal care, hygiene, household tasks, and daily living activities

Respond appropriately to verbal aggression, intimidation, and refusal of support

Use validation, redirection, and low-demand approaches during escalation

Maintain clear professional boundaries at all times

Follow the participant’s Positive Behaviour Support Plan and Welfare Protocol

Accurately document observations, incidents, and behaviours

Escalate safety or wellbeing concerns in line with organisational procedures

About You

This role is not suitable for entry-level workers.

You will have:

Demonstrated experience supporting people with ABI, complex mental health, or behaviours of concern

Strong ability to remain calm during verbal aggression or threatening language

Confidence to disengage appropriately when required for safety

Excellent emotional regulation and resilience

Clear understanding of professional boundaries

Ability to work consistently with the same participant

Essential Requirements

Female support worker (genuine occupational requirement – safety based)

Minimum Certificate III or IV in Disability, Community Services, or equivalent

NDIS Worker Screening Check

National Police Check

First Aid & CPR

Full COVID-19 and Flu vaccinations (as required)

Reliable availability for ongoing, consistent shifts

Highly Desirable

Mental Health First Aid (MHFA)

CPI / MAPA / PMVA or equivalent behaviour support training

Experience with restrictive practice environments or BSP-guided supports

Strong written documentation skills

What We Offer

Ongoing, stable 1:1 placement (no rotating clients)

Clear behaviour plans and strong management support

Regular supervision and escalation support

Opportunity to work in a role that is challenging, meaningful, and impactful

Important Information for Applicants

This role involves exposure to verbal aggression, intimidation, and heightened emotional behaviour. Applicants must be comfortable working within these environments and following structured behaviour support strategies.

If you are looking for a role that requires patience, resilience, strong boundaries, and advanced support skills, we encourage you to apply.