Director, Workforce Management

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

We are seeking a strategic and hands-on Director, Workforce Management to lead labor strategy and staffing optimization across CLEAR’s airport operations. Reporting to CLEAR’s VP of Finance, this leader will design scalable workforce models, partner closely with Regional VPs and GMs, and collaborate cross-functionally with the Finance and People team to drive operational excellence across our large, distributed hourly workforce.

What you'll do:

• Design, build, and continuously refine data-driven staffing models to support airport operations nationwide

• Develop short-term and long-term demand forecasts using trend analysis, seasonality, growth projections, and scenario modeling

• Partner closely with Regional VPs and GMs to implement staffing plans and drive accountability against labor targets

• Collaborate closely with Finance to align labor strategy with budgets, forecasts, and expense management goals

• Partner with the People team on workforce planning inputs including hiring targets, retention trends, commission structuring, and workforce initiatives

• Optimize labor allocation to balance service excellence, member experience, and financial performance

• Analyze operational and financial data to identify opportunities for efficiency, productivity improvement, and cost management

• Drive execution of highly visible, cross-functional workforce initiatives

• Refine KPIs and reporting frameworks to measure labor effectiveness and operational performance

• Optimize processes and tools supporting growth and network expansion

• Travel up to 20% of the time to our airport network

How you'll measure success:

• Labor productivity and cost performance that exceeds budget targets while maintaining or improving service levels

• Improved staffing accuracy and reduced over- or under-scheduling

• Strong cross-functional alignment across Operations, Finance, and People teams

• Increased productivity and measurable efficiency gains across the network

• Clear, actionable workforce insights that inform leadership decision-making

What you're great at:

• Bachelor's degree with 8+ years of workforce management experience supporting a large, geographically distributed hourly workforce, preferably in hospitality, travel, aviation, retail, or technology-enabled operations

• Proven ability to design staffing models, demand forecasts, and labor optimization strategies

• Excellent financial acumen with experience managing labor against P&L targets. Experience with commission-based compensation structures preferred

• Ability to partner and influence cross-functionally with senior operational leaders, Finance and the People team

• Excellent executive presence with experience presenting complex insights to C-suite leadership and driving alignment on high-impact decisions

• Scrappiness and resourcefulness with a willingness to get your hands dirty in the data and in the field. Comfortable navigating ambiguity in a fast-paced, growth-oriented environment

• Excellent analytical, problem-solving, and organizational skills

• Experience with workforce planning and analytics tools along with advanced Excel / Google Sheets and PowerPoint / Google Slides skills

• Advanced degree or Six Sigma certification a plus

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $150,000-$190,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

#LI-Onsite