Director, US Operations & Logistics

Hugel Aesthetics  | United States

Hugel Aesthetics is building a world-class U.S. commercial organization to support the growth of its premium aesthetics portfolio. We are seeking a Director, U.S. Operations & Logistics to serve as the operational backbone of our supply chain—ensuring products move seamlessly from manufacturing in Korea to U.S. distribution partners and ultimately to customers with exceptional reliability, transparency, and care.

This role is the captain of our outsourced supply chain, acting as the critical bridge between Hugel and our third-party logistics partners. You will own end-to-end execution while building scalable systems, processes, and partnerships that support rapid growth and a best-in-class customer experience.

This is a hands-on leadership role for someone who thrives in a startup or high-growth environment—equally comfortable setting strategy, negotiating contracts, and diving into day-to-day problem solving when needed.

What You’ll Do

End-to-End Operations Leadership

Own the operational flow of product from manufacturing in Korea through U.S. distribution, warehousing, and fulfillment

Ensure timely, accurate, and compliant movement of goods across international and domestic supply chains

Serve as the single point of accountability for product availability and order fulfillment

Distributor & Vendor Management

Act as the primary relationship owner for all third-party logistics and distribution partners

Build strong, collaborative partnerships while holding vendors accountable to SLAs, KPIs, and contractual commitments

Proactively identify performance gaps and escalate issues to resolution

Performance Monitoring & Analytics

Define, track, and analyze key performance indicators, including:

On-time and in-full (OTIF) delivery

Order accuracy

Inventory accuracy

Cycle times and fulfillment lead times

Translate performance data into actionable insights and continuous improvement initiatives

Customer Ordering Platform & Experience

Lead the build-out and ongoing optimization of the customer ordering platform

Partner cross-functionally with Commercial, IT, Finance, and Customer Service teams to deliver a premium customer experience

Ensure seamless integration between ordering systems, ERP, and 3PL WMS platforms

Inventory Control & Systems Integrity

Own inventory management across all U.S. distribution locations

Ensure data accuracy and reconciliation between internal systems and third-party warehouse systems

Implement controls to minimize discrepancies, obsolescence, and stockouts

Process Excellence & SOP Development

Design, document, and implement SOPs that improve efficiency, quality, and cost control

Drive continuous improvement initiatives across logistics, warehousing, and fulfillment operations

Contract Negotiation & Budget Management

Negotiate logistics contracts, freight rates, and service agreements

Own the logistics budget and identify opportunities for cost optimization

Balance cost discipline with service excellence

Compliance & Risk Management

Ensure compliance with safety standards, trade regulations, customs requirements, and import/export controls

Anticipate operational risks and develop mitigation strategies to protect supply continuity

Business Reviews & Strategic Alignment

Lead Monthly and Quarterly Business Reviews with logistics partners

Align operational performance with company growth plans and commercial strategy

What We’re Looking For

Bachelor’s degree in supply chain management, operations management, business administration, or a related field (or equivalent experience)

10 years of experience in logistics, supply chain, or operations, ideally within biotech, pharma, medical devices, aesthetics, or similarly regulated environments

Direct experience managing outsourced 3PL relationships

Experience with international supply chains, including imports from Asia

Hands-on experience with ERP systems, WMS integrations, and order management platforms

Prior Director-level experience in a regulated or quality-driven environment strongly preferred

Proven ability to thrive in a fast-paced, startup or high-growth setting

Who You Are

A roll-up-your-sleeves operator—no task too big or too small

Highly accountable, with a strong ownership mindset and bias toward action

Analytical, detail-oriented, and systems-savvy

Skilled at building strong relationships while confidently holding partners accountable

Known for high standards of quality, accuracy, and follow-through

A collaborative leader with a positive, resilient attitude

An excellent communicator across technical, commercial, and executive audiences

Compensation

The most likely base pay range for this position is $180,000 to $210,000 per year. Several factors, such as experience, tenure, skills, and particular business needs, will determine an individual’s exact level of compensation. Base salary is only one element of employee compensation at Hugel Aesthetics. The total compensation could include base salary, bonuses, and equity awards.