Director, Technology Operations

Description

TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 200+ countries and millions of users. Our mission is simple: to become the most trusted name in data storage.

Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you’ll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure.

If you’re ready to help shape the future of enterprise storage, we’d love to connect.

 Position Overview: We are seeking an experienced Director, Technology Operations to lead the strategic vision and operational excellence of our global IT and DevOps functions. Based in the Philippines, you will report to the Director, Business Technology and serve as a leader responsible for modernizing and scaling our multi-site infrastructure across global datacenters, ensuring enterprise-grade security and compliance, and driving the digital transformation of our organization.

As a leader with TrueNAS you will shape the technology foundation that enables our global workforce and supports our product innovation. This role combines strategic business leadership with hands-on operational excellence, requiring you to think like a VP while maintaining deep technical credibility. Serve as the executive operational representative for the Makati site, ensuring cross‑functional alignment, operational continuity, and a high-performing local employee experience, measured through governance readiness, stakeholder satisfaction, and site operational maturity.

This is an in-office role based out of our Makati office. The schedule for this position is Monday - Friday | 2am - 11am PHT.

Base Pay Range

The base pay range of this position is ₱323,000 to  ₱415,000 per month.  Additional compensation through the Incentive Bonus Program is available for this position after successfully completing 6-months of employment. 

Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. 

TrueNAS offers a comprehensive package of benefits including health, dental, vision, paid time off, and stock options. 

Expected Posting Timelines

This position will be open for a minimum of 5 days, a maximum of 90 days.

The Day-to-Day

Strategic & Executive Leadership

Define and execute multi-year technology strategy in partnership with the Director of Business Technology.

Build a high-performing Technology Operations team.

Set organizational KPIs, governance, and operational excellence standards.

Advise executive leadership on technology investments, risk, digital transformation, and represent Technology Operations in strategic planning.

Global Infrastructure & Hybrid-Cloud

Oversee and optimize global multi-site datacenter, lab, and colocation design, establishing standards for security, Disaster Recovery (DR), and capacity.

Manage and optimize hybrid-cloud infrastructure (on-prem, AWS, GCP, Kubernetes) for cost and performance, aligning internal infrastructure with TrueNAS product standards.

Ensure excellence in supporting Windows, Linux, and macOS environments at scale.

Design and implement best-practice global networking architectures (LAN/WAN/VPN/SD-WAN), establishing security controls and ensuring network reliability and scalability.

Advance CI/CD, automation frameworks, and internal platform sophistication, including management of proprietary Kubernetes cloud infrastructure.

Develop and enforce standards for observability, alerting, and instill a strong automation culture to accelerate deployment and minimize manual effort.

Enterprise Systems & Digital Transformation

Lead IT and DevOps requirements for enterprise-wide digital transformation (e.g., ERP migration, cloud transformations), ensuring technical readiness, data integrity, and user adoption.

Optimize and integrate key enterprise systems (Google Workspace, Slack, Salesforce, SAP).

Drive IT modernization for improved productivity and security.

Develop and enforce a comprehensive security and compliance framework (governance, access, patching, vulnerability, incident response).

Lead security assessments, continuous improvement, and manage auditors/regulatory relationships.

Own the end-to-end resilience strategy for the global infrastructure to protect business-critical functions against disruptions.

Budget & Vendor Management

Manage the Technology Operations CAPEX/OPEX budget, drive cost optimization, develop forecasts, and present business cases.

Manage vendors, negotiate contracts, evaluate technologies, and make autonomous budget decisions.

Champion open-source adoption and evaluate solutions.

Operational Maturity & Continuous Improvement

Design and implement an operational maturity roadmap to transition the organization to proactive, data-driven service management.

Establish a "Post-Mortem" and "Root Cause Analysis" (RCA) culture to prioritize long-term systemic fixes and measurably reduce technical debt.

Stakeholder Partnership & Change Leadership

Act as a strategic business partner to local and global leadership (HR, Finance, Engineering), ensuring technology accelerates business goals.

Align technology with business strategy by partnering cross-functionally and leading organizational technology change.

Education and Experience

We have identified the following programs, experience, and knowledge that have helped others find success in this role at TrueNAS. We understand, though, that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.

Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's or MBA preferred).

10+ years in IT Operations, Infrastructure, or DevOps.

5+ years in director-level or VP-equivalent leadership roles.

Preferred certifications: Network+, CISSP, CISM, AWS/GCP Architect, CCNP/CCDP, ITIL, or SAP-related certifications.

Experience in the storage, NAS, or hardware/software product industry is a significant plus.

Strategic & Executive Leadership

10+ years IT Ops/Infra/DevOps, 5+ years VP/Director-level leadership.

Proven record building and scaling high-performing 10+ person teams.

Experience developing multi-year strategies and presenting to executives.

Comfortable with P&L, budget management, and ROI-driven decisions.

Technical Expertise

Deep expertise: multi-site datacenters, global networking, large-scale infrastructure, IT, and DevOps management.

Solid understanding: Kubernetes, Docker, virtualization (VMWare, XEN/XCP-NG, etc.), and hybrid-cloud (on-prem, AWS, GCP).

Solid understanding: enterprise networking (routing, switching, VPNs, firewalls, SD-WAN).

Experience supporting/securing enterprise Windows, Linux, and macOS.

Familiarity with open-source ecosystem and culture.

Enterprise Transformation

Demonstrated experience leading/participating in large-scale ERP migrations or cloud transformations.

Understanding of SAP implementations, data flows, and infrastructure dependencies.

Experience managing complex integrations across enterprise systems.

Security & Compliance

Proven ability to build/implement security frameworks, compliance programs, and risk mitigation.

Experience with incident response, vulnerability management, and access governance.

Knowledge of global compliance standards (SOC 2, ISO 27001, GDPR, etc.).

Leadership Qualities

Strategic thinker: balances long-term vision with operational execution.

Strong communication and stakeholder management.

Ability to influence and partner with executive leadership.

Comfortable with ambiguity and driving change in a fast-growing organization. 

Equal Employment Opportunity:

iXsystems DBA TrueNAS, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.