Director, Technology Account Management – Santander LAC

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Technology Account Management – Santander LAC

Overview
Responsible for all aspects of the technology and operational relationship with key customer, with full accountability for the Mastercard–Santander (+Getnet) relationship across Latin America and the Caribbean. This role manages an individual contributor with business leadership and subject matter experts on strategic and complex initiatives affecting Santander and Getnet operations in LAC.
The director owns the customer technology engagement strategy aligned with Mastercard business priorities, translating strategy into scalable execution. Drives the development of insights and analysis to support short to medium term strategic planning, ensuring Mastercard continues to deliver high quality, scalable services and products.
This position serves as the primary regional technology owner for Santander in LAC, coordinating closely with the Mastercard Global Santander team to manage and advance regional and global opportunities, with particular focus on large scale initiatives such as the PLARD program.

Key Responsibilities
- Regional Account and Relationship Leadership: Own and lead the end-to-end technology and operational relationship with Santander and Getnet across LAC, ensuring consistent engagement, governance, and execution across markets.
Act as the senior regional technology interface for Santander, maintaining strong executive relationships and serving as the primary escalation point for complex or high impact issues.

- Strategic Execution and Growth Enablement: Establish consistent mechanisms to identify, qualify, and prioritize customer leads and growth opportunities, ensuring tight integration with Sales and alignment with Santander regional and global priorities.
Work in close partnership with the Mastercard Global Santander team to shape and execute regional contributions to global initiatives, including PLARD and other strategic programs.

- Cross Functional Delivery Leadership: Work very closely with Sales, Market Delivery, CIS, CTS, and local TAM support teams to ensure seamless planning, coordination, and delivery across all Santander initiatives.
Strengthen cross functional operating models with CIS and Market Delivery to improve scale, clarity of ownership, and execution discipline.

- Delivery Excellence and Operational Accountability: Guarantee CTS delivery outcomes across the assigned Santander portfolio by driving continuous improvement, performance governance, and operational excellence.
Maintain accountability for the structural reduction of Projects TTI by eliminating systemic inefficiencies and reinforcing strong governance, risk management, and escalation frameworks.

- People Leadership and Organizational Impact: Lead, coach, and develop TAM leaders and senior individual contributors, reinforcing a shift from operational execution to strategic, outcome driven engagement.
Contribute to broader LAC TAM strategy, operating model evolution, and talent development, acting as a senior leader within the regional TAM organization.

All About You
- Demonstrates success in project management, focused on specific product verticals and customizing solutions.
- Experience in new program/product launch.
- Relevant experience in "Information Technology" system knowledge, with strong understanding of network technology, applications, and project management.
- Strong payment transaction processing and industry business principles knowledge.
- Strong experience on Mastercard’s core processing systems, formats and associated customer host interface testing services and principles.
- Solid knowledge about the Authorizations Platforms (SMS and DMS), GCMS, MDS, MCBS, SAM, BSA, PVL, Stand-In, Interchange
- Experience in Market wide implementations
- Ability to interact well with the customer, Sr. and Executive management.
- Strong verbal and written communication skills with ability to leverage these skills in a teaching environment.
- Ability to drive change in a technical work environment.
- Ability to lead matrix organizations and cross functional teams.
- Self-Starter with ability to work independently.
- Awareness and sensitivity to both cultural customs and diversities and global reach of Mastercard business.
- Bilingual in English and Spanish languages.
- Travel may be required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.