Director, Strategic Payment Partnerships, LatAm

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

The Purpose:

PPRO is seeking an experienced commercial leader to join as Director, Strategic Payment Partnerships. Reporting directly to the SVP of Global Payment Partnerships, you will be based in São Paulo, working alongside team members across Brazil and Mexico. In this role, you will lead a team of five, responsible for developing commercial relationships with new payment methods, as well as maintaining and growing existing ones. The role is responsible for the team managing all of the Acquiring and Local Payment Method (LPM) relationships in the region in addition to building relationships directly with international schemes such as Visa and Mastercard.

As a commercial problem solver, you possess deep expertise in the cards and local payments markets in the region. You will leverage PPRO’s reputation, volumes, clients, and investors to address challenges and build a unique payment network. Your responsibilities will include overseeing all payment partnerships in the LatAm region, driving commercial outcomes, and coaching and managing your team to achieve peak performance.

Collaboration will be key as you work closely with global teams, including Product, Engineering, Sales and Account Management, Legal, and Compliance, to develop and implement a comprehensive, proactive payment partnership strategy for the region.

What will you be doing::
• Lead two teams, one for developing new and growing existing payment partnerships including Local Payment Methods and Acquiring banks and Card Schemes and the second is responsible for the optimisation of Acquirer performance and Chargeback management (five team members in total)
• Coach and develop team members, developing them individually and creating a strong team environment
• Identify regional projects and commercial opportunities to set and raise the bar of Payment Networks in LatAm
• Creating new revenue lines from developing new payment partnerships
• Reduce and contain cost by measuring and negotiating with existing Payment Partnerships and ensure cost avoidance by maintaining compliance with local scheme and payment method rules
• Drive conversion and authorisation levels by optimistic volume direction across multiple acquirers
• Support the SVP, Global Payment Partnerships and senior leadership by providing relevant reports, data and insights to existing systems and processes
• Build and manage strategic relationships with payment partners including networks, financial institutions and industry providers, including prioritisation, evaluation of new initiatives, and ongoing partner management
• Understand PPRO’s competitive position in region and implement programs to further and improve payments products, services and strategic objectives
• Research and analyse industry trends and opportunities for PPRO to further distinguish its position as it relates to its payments products and Go To Market plans
• Identify payments regulatory change and ensure compliance to new requirements as a foundation for future customer propositions

You’ll need to have::
• More than 10 years of proven experience in the Cards and Local Payments industry
• Proven leadership experience with a track record of motivating and developing high-performing teams
• Currently working in a similar position, you are familiar with the market conditions and regulatory requirements
• Strong, demonstrable experience in negotiating complex commercial deals and the ability to coach a team
• Must have experience navigating inside financial services companies, mainly payment providers, with a solid business development track recordUsed to working in an international environment
• Solid understanding of doing business in Brazil and other countries in Latin America
• Fluent English and Spanish a must - Portuguese would be an advantage but not essential

What we offer:

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.

Learning and Development - We offer a 1750 BRL annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.

Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including life insurance, health insurance + dental plan and travel insurance.

Meal vouchers - BRL 54/ day - Enjoy a moment of conviviality and a good and balanced meal thanks to your meal vouchers. You will also have the choice between meal allowance, supermarket voucher or both (splitting the total value in two)

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Transportation Voucher - we will cover your costs of commute!

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

New Value (Deals & Coupon Platform) - Get attractive discounts to restaurants, stores and events

Professional and personal development - We provide leadership cafes, on-the-job
training, and access to LinkedIn learning to help you gain knowledge beyond your role.
We also offer language incentives and cover the costs of your classes!

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

SESC - private institution that makes available Education, Health, Culture and Recreational programs and events and provides Social Assistance to our employees and their dependents.

Pet-friendly office- Because work is better with your paw-tners by your side

Our Principles:

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.