Director, Strategic Partnerships (New Verticals)

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the Role

We’re hiring a Director, Strategic Partnerships (New Verticals) to own and scale the most critical function in our expansion: successfully launching new enterprise partnerships, managing them as strategic accounts, and driving adoption and revenue growth alongside our partners. This role blends the structured problem-solving of a top-tier strategy consultant with the relationship depth of a world-class account leader - someone who can take a newly signed deal from contract close to first transaction, then work shoulder-to-shoulder with partner stakeholders to build it into a durable, growing revenue stream.

You’ll be the single-threaded owner of partner success and commercial performance for our highest-stakes new vertical deals. Externally, you’ll embed deeply with partner organizations—building relationships with their executives, product leaders, and GTM teams to drive joint adoption, remove friction, and expand the value of the integration over time. Internally, you’ll work across Product, Engineering, Design, Analytics, Sales, and Marketing to marshal Flex’s resources behind partner outcomes. As you prove the model, you’ll hire, develop, and scale a team of strategic account leaders to extend this capability across Flex’s growing portfolio of partnerships.

What You’ll Do

Launch Execution & Partner Onboarding

• Own launch success end-to-end—from deal close through first transaction—by leading joint planning with partner product, engineering, GTM, and operations stakeholders to align on milestones, timelines, and shared success criteria

• Drive technical integration, operational readiness, and go-live execution while coordinating across Flex’s Product, Engineering, Design, Analytics, Legal, Finance, and GTM teams to remove blockers

• Identify execution risks early on both sides of the partnership and resolve them before they impact launch quality or timeline

Strategic Account Management & Partner Growth

• Own the day-to-day partner relationship: serve as Flex’s primary point of contact and trusted advisor, building deep, multi-threaded relationships across partner executives, product managers, GTM leads, and operations teams

• Manage the full operating cadence—business reviews, joint planning sessions, executive check-ins, QBRs—and define shared success metrics with dashboards and governance frameworks to track them

• Monitor adoption, funnel performance, and revenue contribution; collaborate with partner teams to diagnose issues, drive joint optimizations, and identify expansion opportunities that deepen integration and grow the relationship over time

Team Building & Leadership

• Hire, develop, and scale a team of strategic account leaders as Flex’s new vertical portfolio grows; define the operating model, roles, and career paths to support multi-vertical ambitions

• Coach team members into high-performing leaders who can independently own partner relationships and drive commercial outcomes, while building the standards and rituals that ensure consistency at scale

Playbook Development & Organizational Learning

• Translate early execution experience into a repeatable, scalable launch and growth playbook that the team can run against

• Feed structured insights back to Business Development, Product, and GTM to refine deal structure, pricing, partner qualification, and roadmap prioritization

• Become the internal authority on what it takes to launch and scale partnerships in new industries, grounding strategic investment decisions in real operational data and partner feedback

Key Qualifications

• 8–10+ years in partnerships, strategic accounts, management consulting, or a related strategic/operational function—ideally with experience launching and managing partnerships in industries or categories that were new to your organization

• Deep experience managing complex external relationships: you’ve built trust with senior partner stakeholders and know how to navigate multi-stakeholder environments across product, GTM, and executive teams on both sides of a partnership

• Proven ability to hire, develop, and lead high-performing teams; you know how to build a function from a small founding team into a scaled organization

• A track record of taking complex, cross-functional initiatives from zero to one and then from one to many

• Strong commercial instincts paired with analytical rigor: you can build a business case, model unit economics, structure an ambiguous problem, and optimize a funnel

• Exceptional cross-functional leadership—you drive outcomes through influence, not authority, and you’re comfortable holding internal and external stakeholders accountable

• Excellent communication skills: you can translate operational complexity into clear narratives for executives, partner teams, and internal leadership alike

• Comfort with ambiguity and a bias toward action: you build structure, process, and clarity where none exists

• Bachelor’s degree required

Life at Flex

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

Offices

Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.

Benefits

For full-time U.S. employees we offer:

• Competitive medical, dental, and vision

• Company equity

• 401(k) plan with company match

• Unlimited paid time off + 13 company paid holidays

• Parental leave

• Flex Cares Program: Non-profit company match + pet adoption coverage

• Free Flex subscription

For full-time non-U.S. employees, we offer:

• Competitive compensation + company equity

• Unlimited PTO