Director, Solutions Delivery Large Client

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

As the Director of Solutions Delivery for a large client at Visa, you will play a pivotal role in shaping the future of payment solutions across the client’s business. This role is an opportunity to drive Visa's positioning as the preferred choice of network partners by issuers and the brand of choice for consumers.

 

Your role will be multifaceted, requiring you to generate thought leadership around consumer products, work closely with key stakeholders to drive acquisition and profitable usage, and develop strategies for portfolio optimization and channel diversification. Your purpose is to help clients go to market faster with Visa products and solutions.

 

Visa is committed to creating a culture of growth and development for its employees, and as such, a key aspect of this role is people development. The successful candidate will have a proven track record of strong people management and the ability to work effectively across matrixed organizations.

 

If you're passionate about payment solutions, consumer engagement, and people development, this could be the role for you.

 

The role will be based in South Africa.

Responsibilities:

Strategic Leadership:

• Act as a thought leader, problem solver, and trusted advisor to the SSA Product Solutions Lead representing the large client in South Africa.
• Collaborate with internal cross-functional leads to drive strategic alignment and ensure the product roadmap supports all common initiatives and priorities.
• Execute and achieve the objectives and key results (OKRs) areas set for the client.

Client Relationships & VAS Acceleration:

• Develop, maintain, and cultivate close relationships with decision-makers and senior management of designated client.
• Understand clients' business strategies, priorities, needs, and processes, presenting them with product ideas that can enhance their results.
• Develop individual designated clients’ product plans, with corresponding tactics and actions to achieve defined goals.
• Manage the VAS sales pipeline for the markets to ensure sales and revenue targets are achieved for the client.

Product Delivery & Project Management:

• Ensure all solutions are delivered on time, within scope and within budget.
• Measure and report project performance using appropriate systems, tools and techniques.
• Perform risk management to minimize project risks and adjust project constraints based on financial analysis.

Financial Accountability:

• Be accountable for the overall achievement of Revenue and Cost targets for the client.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Meet budgetary objectives and make necessary adjustments.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.  ​

Basic Qualifications:

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

14 years in related industry experience in retail banking or fintechs

Relevant business or engineering related degree

Superior client management and communication skills

Demonstrable people management skills, with a track record of people development and coaching

Understanding of the drivers of retail bank product P&Ls and an understanding of trends in retail bank strategy around customer engagement. Life cycle management and multi-product penetration strategies.

Understanding Fintechs and banking industry in South Africa

Digitally curious, follows industry trends and can utilize this exposure to provide compelling supporting information to Visa’s product, customer experience and digital recommendations

Exceptional leadership and influencing skills and business acumen – thinks strategically to influence and drive tactical execution

Solid interpersonal skills, strong demonstrated collaborator with the ability to effectively work in a matrix organization.

Ability to drive decisions and operate in ambiguity

Proven track record of success

Little to no travel unless required

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.