Director, Solution Consulting Architect

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking Enterprise Architecture Leaders to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies to drive value and transformation from AI+Data+Workflow. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “AI platform for Business Transformation” vision.  We act as technical leaders for our customers' most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best-in-class solutions. 

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will collaborate with the Sales and Solution Consulting leaders to ensure that the team is deployed into the accounts and opportunities where they can have the most impact now and in the future. The Enterprise Architect Director will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners while providing guidance, coaching and quality assurance for the team itself. 

What you get to do in this role: 

• Lead a team of motivated, innovative and collaborative pre-sales Architects as they engage with our customers to find new ways to create value at scale - fostering agility and resilience to navigate change as ServiceNow continues to grow.. 

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow 

• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape 

• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions. 

• Leverage the immediate and extended Enterprise Architecture team as a force multiplier, engaging effectively across multiple levels (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) throughout the customer journey to drive alignment and impact. 

• Work closely with ServiceNow’s strategic partners to co-create and position joint value propositions based on ServiceNow’s unique differentiators, ensuring our solutions remain relevant and impactful in the marketplace. 

• Understand the detail behind the ServiceNow and platform architecture and communicate it at various levels 

• Ensure the team work with our architecture development methods (Guided Architecture and LEAP), modelling approaches and architecture patterns for integration 

• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey. 

• Provide thought leadership and collaborate with internal ServiceNow business units 

• Motivate the team to lead and contribute to the creation of best practices, white papers, workshops, etc. And market those both internally and externally to ServiceNow. 

 

To be successful in this role you have:

• 15 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.  
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners 

• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions 

• Experience and understanding of multiple technical domains - application, data, DevOps, AI, integration, big data, mobility, analytics, etc. 

• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, Agentic AI and Data management and governance. 

• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc. 

• A track record of success in using Human Centered Design techniques to explore the customers' current reality and set a vision for the future. 

• A willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better. 

• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas. 

• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills 

• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

• Strong business acumen with a driven sales mindset  

• The ability to multiply the effect of a team through situational leadership, constant challenge and a team-first mindset 

• Successfully led diverse teams to reach challenging goals and can leverage organizational networks to get things done. Be Hungry and Humble. 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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