Director, Settlement Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Settlement Operations

Overview:
The Director, Settlement Operations will lead an operational team responsible for daily settlement functions to support customers and regional stakeholders in the Americas time zones. The team will work various shifts to cover the Americas time zones (07:00 to 18:00 US Central time) performing the daily settlement cutoff processing which generates and delivers customer advisements and fund transfer orders, completing customer onboarding and responding to customer inquiries.

The Director will ensure proper process and procedures are followed and daily processes are successfully completed within the specified cutoff times in the Americas business day.

The position requires a highly motivated, analytical, detail-oriented individual who can support multiple priorities and works well with cross-functional teams. Additionally, the Director will be responsible for leading various initiatives, including new customer implementations, testing, and piloting.

Role:
· Manage daily settlement processing ensuring proper procedures are followed in the execution of domestic and cross-border funds transfers
· Provide direct support to team as needed to assist with daily operations, including providing backup coverage of key functions
· Manage team’s resource schedule and cross training requirements for the Americas time zone team to ensure adequate coverage of business-critical tasks
· Develop/maintain thorough understanding of all reconciliation processes
· Act as escalation point to manage timely resolution of settlement issues
· Provide leadership and direction in the development of process enhancements to improve the efficiency, quality, and timeliness of daily operations
· Resolve discrepancies found in the transaction reconciliations providing training and guidance to staff on solutions. Ensure that desktop procedures remain current.
· Lead development staff and customer support to resolve internal and external customer queries
· Review reconciliation procedure documentation to identify settlement process gaps
· Provide guidance and training to other personnel (i.e., business units) regarding Settlement processes and operational issues
· Manage incident investigation and resolution for Settlement Operation issues

All About You:

· Bi-lingual (English and Spanish) oral, written and presentation communication skills
· Bachelor’s Degree in Accounting, Finance, Business, or Technology or equivalent combination of training and experience
· Knowledge of the card payments industry or banking back office payment operations gained through experience
· Strong knowledge of accounting principles, treasury operations, and the payment operations industry
· Project experience with a demonstrated record of success in managing multiple projects
· Experience managing daily global settlement operations processes for services and input sources for both internal and external customers
· Proven ability to analyze problems and offer solutions
· Ability to manage multiple projects and work effectively with cross-functional partners
· Must be self-motivated and a good team player

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.