Director, Sales, Flex Pay

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About the Role:

We are seeking an experienced and strategic Director of Sales to join our Flex Pay BNPL retail team. This person will play a pivotal role in driving revenue growth, building strategic partnerships, and expanding our footprint in BNPL. This senior level IC will prospect, nurture, and sign a robust pipeline of Enterprise and Mid- Market merchants to drive net new Flex Pay merchant acquisition. We are looking for a self-starter who can thrive in a fast-paced growth environment to take Flex Pay to the next level.

What You’ll Do:

• Drive net-new business for Flex Pay by prospecting, qualifying, nurturing, and closing Enterprise and Mid-Market retail merchants.

• Create consultative sales presentations, RFP proposals, and own the end-to-end contract negotiation process for new opportunities.

• Develop and implement a data-driven sales strategy aligned with company goals to drive revenue growth and market penetration, while streamlining sales processes.

• Work closely with Product, Design, Data, Risk, Marketing, Legal, and other teams to ensure the Flex Pay team is continuously improving the product offering.

• Identify and cultivate strategic partnerships with merchants, PSPs, e-commerce platforms, and digital wallets to expand adoption of BNPL solutions.

• Own sales targets, pipeline management, and forecasting, ensuring consistent achievement of KPIs and revenue goals.

• Leverage customer feedback, market insights, and industry trends to refine sales approaches and inform product development and adoption.

What We Look For:

• 8-10 years of progressive sales leadership experience within BNPL or payments space.

• Deep understanding of the BNPL landscape, payment technologies, retail, e-commerce ecosystems, and payments service providers. (PSPs)

• Track record of achieving ambitious revenue targets in a fast-paced, competitive market.

• Excellent communication, negotiation, and deal closing skills.

• Education: Bachelor’s degree in business, finance, or a related field; MBA preferred.

What We Offer You:

• Competitive salary and stock option plan

• 100% paid coverage of medical, dental and vision insurance

• Flexible PTO

• Opportunities for professional growth and development

• Paid parental leave

• Health & wellness initiatives

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.